Inbound Customer Service Agent

 

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000005/GW

Date posted:

Friday, April 1, 2022

Location:

Capetown, South Africa

Salary:

7000 Monthly


SUMMARY:

  • Professional Query Handling (multiple channels)
  • Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
  • Liaise with internal/ external parties to resolve customer queries
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
  • Provide accurate information to customer
  • Complete a defined range of transactions using specified processes to ensure accurate processing of information


JOB DESCRIPTION:

  • A Matric certificate or equivalent qualification.
  • Proficiency in English is an essential requirement
  • Neutral accent
  • Preference will be given to candidates with experience in dealing with UK and/or international clients
  • A minimum of 12 months working experience in dual-focus (back-office & voice) within an inbound/outbound contact centre environment

 

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