Inbound Business Consultant

Recruiter:

Pillango Placements

Job Ref:

PTA003773/PMP

Date posted:

Monday, June 29, 2026

Location:

Johannesburg, South Africa

Salary:

25000 Monthly

SUMMARY:
Join a leader in the healthtech industry and step into a hybrid role with strong values, real accountability, collaboration without politics, and meaningful growth opportunities for people who deliver.

POSITION INFO:

Join the Client Experience (CX) Team to deliver a seamless and remarkable client journey across all touchpoints. The purpose of your role will be to drive digital onboarding, retention and growth for mass-market clients by becoming their trusted advisor and identifying opportunities to add value through relevant products and services.

A key summary of the role is outlined below. A more comprehensive job specification with full details is available after initial contact and a successful CV review.

Duties / Key Responsibilities

Own and grow a portfolio of lower-revenue, mass-market clients through digital and telephonic engagement.
Deliver a smooth end-to-end onboarding and client experience.
Build trusted business relationships, uncover needs and consult on relevant solutions.
Upsell value-added services and new product features.
Partner with Sales Consultants to convert opportunities, retain clients and support regional profitability.
Train clients on products and processes, maintain accurate CRM records, and manage churn against targets.

Requirements

At least 2 years’ client-service experience in healthcare and/or technology.
At least 1 year’s experience training clients on software and upselling existing clients.
Strong relationship-building, communication, negotiation, planning and problem-solving skills.
Confident with digital client engagement and CRM administration.
English plus at least one other South African official language.
Knowledge of the private medical industry or medical practices is advantageous.

Education

Matric is required; a tertiary qualification is preferred.

Soft Skills

Self-motivated, empathetic, detail-focused and tenacious, with a positive mindset and genuine team spirit. You will be patient, adaptable, organised and committed to delivering a remarkable client experience.

Remuneration

The proposed salary for the role is R25k - R28k per month - the final offer will depend on qualifications, experience and skills.

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