In-Room Dining Coordinator

SUMMARY:
Position: In-Room Dining Coordinator (4* Luxury Hotel)
Location: Bantry Bay, Cape Town

POSITION INFO:
Hospitality Hire is recruiting an experienced In-Room Dining Coordinator for a well-established luxury 4-star hotel. This role is central to the guest experience and requires hands-on hotel room service or in-room dining coordination experience.
This position is not entry-level and is suited to candidates who have managed the full in-room dining process in a hotel environment.
Role Overview
The In-Room Dining Coordinator manages the complete in-room dining order lifecycle, acting as the central communication point between guests, kitchen, bar, service teams and Front Office.
Accuracy, timing, prioritisation and professional guest communication are essential.
Minimum Requirements (Non-Negotiable)
Applicants must clearly demonstrate the following on their CV to be considered:

• Valid South African ID or valid work permit
  - Matric (Grade 12)
• Minimum 2–3 years’ recent experience in one of the following hotel-based roles:
  – In-Room Dining / Room Service
  – Hotel Front Office with order coordination
  – Hotel guest services or hospitality call-centre environment
• Proven experience:
  - Answering guest calls and taking food and beverage orders
  - Capturing and processing orders on a POS or ordering system
  - Managing multiple live orders simultaneously
  - Coordinating directly with kitchen, bar and service teams
• Demonstrated ability to:
  - Prioritise orders during peak service periods
  - Manage delivery times and guest expectations
  - Communicate delays, changes or issues professionally
  - Handle guest complaints or order amendments
• Experience maintaining:
  - Order logs and service records
  - Guest preferences and special requests
• Familiarity with:
  - Hotel service flow
  - Food safety, hygiene and service standards
• Comfortable completing:
  - Shift checklists
  - Daily reports and handovers
• Willingness to work:
  - Rotational shifts
  - Evenings, weekends and public holidays
• Professional grooming and presentation aligned with luxury hotel standards

• Handle all in-room dining calls promptly and professionally
  - Accurately capture guest orders and special requests on the POS system
  - Coordinate preparation and delivery with kitchen, bar and service teams
  - Monitor order flow and prioritise deliveries based on urgency and timing
  - Follow up with guests post-delivery to ensure satisfaction
  - Resolve service issues and escalate where required
  - Assist with tray setup, condiments and amenities when necessary
  - Maintain accurate service logs and guest preference records
  - Support Front Office with guest communication and inter-department coordination
  - Ensure hygiene, safety and service standards are upheld at all times
  - Complete all administrative duties, reports and checklists per shift

• Competitive, market-related salary
  - Company contribution toward medical aid and pension fund
  - Staff meals on duty
  - Uniform provided
  - Training and development opportunities
  - Staff discounts on accommodation, dining and hotel facilities
  - Professional, structured working environment
  - Opportunity to grow within a luxury hotel setting