In-House Travel Consultant

SUMMARY:
Ballito. A fantastic opportunity awaits a passionate and detail-driven In-House Travel Consultant to join a prestigious hospitality group offering exceptional luxury experiences. If you have at least 3-5 years experience as a Travel Consultant, thrive in a fast-paced environment, love crafting seamless travel journeys, and are committed to delivering world-class service, this role is for you.

POSITION INFO:
About the Role
You’ll be responsible for managing and executing travel arrangements for guests and trade partners, ensuring every journey is smooth, efficient, and aligned with premium brand standards. From flights to transfers and charters, you’ll play a key role in creating unforgettable travel experiences.

Key Responsibilities

• Quote, book, and manage domestic and regional flights
• Arrange transfers, charters, and scenic travel experiences
• Build and maintain strong supplier relationships
• Apply pricing strategies, margins, and commissions
• Support reservations and sales to enhance conversion rates
• Prepare travel documents, confirmations, and vouchers
• Handle disruptions, changes, and travel logistics proactively
• Maintain accurate booking, invoicing, and reporting records
• Deliver professional, personalised communication to guests

• 3–5 years’ experience as a Travel Consultant
• Relevant tertiary qualification
• Strong knowledge of Southern and East African travel logistics
• Experience in luxury, safari, or tailor-made travel (advantageous)
• Proven ability to quote and manage flights and transfers
• Understanding of airline fares and routing
• Proficiency in MS Office and travel booking systems
• Excellent communication and organisational skills
• Commercial mindset with strong attention to detail
• Calm, solution-driven approach under pressure
• Guest-focused with a passion for exceptional service
• Team player with a collaborative attitude