In House Travel Consultant

Recruiter:

Hospitality Hire

Job Ref:

CPT000236/AW

Date posted:

Thursday, April 9, 2026

Location:

Durban, South Africa

SUMMARY:
Because every unforgettable journey begins long before the guest arrives it begins with seamless planning, expert knowledge and attention to detail.

Hospitality Hire is recruiting for an In House Travel Consultant on behalf of a luxury hospitality group. This role is ideal for a detail driven and service focused professional who understands the complexity of travel logistics and takes pride in delivering seamless travel experiences for guests.
You will be responsible for managing and executing all travel arrangements, supporting both direct guests and trade partners. This includes flights, transfers, charters and related logistics, ensuring every journey aligns with the brand’s high standards.

POSITION INFO:

Minimum Requirements

- Minimum 3 to 5 years experience as a Travel Consultant
- Strong knowledge of Southern and East African travel logistics
- Experience within luxury, safari or tailor made travel preferred
- Proven experience quoting and issuing flights and transfers
- Strong understanding of airline fare structures and routing
- Proficiency in MS Office and travel booking systems
- Excellent written and verbal communication skills

Key Responsibilities

Travel Planning and Coordination
- Quote, book, amend and manage domestic and regional flights
- Arrange road transfers, air transfers, charters and scenic flights
- Ensure all travel arrangements are accurate and aligned with guest itineraries

Supplier and Commercial Management
- Manage supplier relationships and negotiate preferred rates
- Apply margins and commissions in line with pricing strategy
- Support reservations and sales teams to improve booking conversion

Guest Experience and Communication
- Provide professional, timely and personalised communication to guests and partners
- Issue confirmations, vouchers and all travel documentation
- Ensure all arrangements meet brand standards and guest expectations

Operational Management
- Proactively manage flight changes, delays and guest disruptions
- Maintain accurate booking, invoicing and reconciliation records
- Ensure all supplier documentation and confirmations are up to date

Reporting and Administration
- Assist with reporting on travel revenue and performance
- Maintain organised and accurate records across all bookings
Key Attributes

- Highly organised with strong attention to detail
- Commercially aware and solution oriented
- Calm and professional under pressure
- Guest focused with strong service ethics
- Collaborative team player

Why This Role
This is an opportunity to work within a luxury hospitality environment where precision, service and guest experience are at the core of every journey. You will be part of a supportive team while gaining exposure to high end travel operations and unique destinations.

If you are passionate about travel, thrive on detail and enjoy creating seamless guest experiences, we would love to hear from you.

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