In Field Support Consultant - Gauteng

Vacancy Advertisement

Job Title:

In Field Support Consultant - Gauteng

Company:  

MediCharge

Department:

In-Field Support

Revision Date:

November 2023

Position Overview:

To provide world-class in-practice support to all our VeriClaim and Bureau practices within a geographic area (Gauteng). Ensure ultimate customer satisfaction for both internal and external clients.

Reports to:

In-Field Support Team Leader

Experience: 

At least 1-year VeriClaim experience.

Previous experience working in a customer-facing department would be an advantage.

Prerequisites: 

·        Based in Gauteng - Alberton (area will be discussed in the interview).

·        Reliable motor vehicle.

·        Valid driver's licence.

 Essential Job Functions: 

·        Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified geographic area.

·        Provide support to new VeriClaim and VBS practices on their first day of using VeriClaim.

·        Analyse the practices to determine needs that we would be able to assist with.

·        Assist with Financial Assessment discussions.

·        Demonstration of system upgrades and enhancements to all allocated VeriClaim and VBS practices.

·        Escalating of functional requests, or user issues to the Support Centre via ticketing system, where needed.

·        Effective handling of any client complaints regarding the VeriClaim system.

·        Completing of all sign-up documentation (License Agreements, Practice registration documents, Banking registration documentation) accurately and timeously.

·        Ensure that new practices have been booked for training.

·        Providing all relevant parties with weekly appointment schedule/calendar (as per objectives).

·        Provide feedback on TMS after each visit daily. Send email to all parties with list of practices seen (as per objectives).

·        Visiting of allocated practices at the required coverage and frequency as per the customer classifications.

·        Assisting with system upgrade testing as required.

·        Assist the Sales Consultant with VeriClaim demonstrations as needed.

·        Maintaining a current working knowledge of all healthcare related issues and regulations.

·        Maintaining a up to date level of expertise on VeriClaim and all latest enhancements.

Skills and Functional Requirements:

·        Excellent understanding and working knowledge of all functionalities on VeriClaim.

·        Effective training and facilitation techniques.

·        Effective presentation skills.

·        Effective practice management skills.

·        Tenacious and accurate, with a confident, positive, and enthusiastic approach to work.

·        Ability to demonstrate flexibility and adaptability in a constantly changing environment. Customer-focused, with the ability to build customer relationships.

·        Effective management of stress.

·        Ability to take initiative.

·        Conflict management.

·        Ability to manage multiple tasks simultaneously.

·        Excellent time management and organisational skills.

·        Deadline focused.

·        Excellent problem-solving skills.

·        Analytical thinker.

·        Competent in Microsoft Word, Excel and PowerPoint.

·        Excellent command of spoken and written English.

·        Expert Knowledge of the Private Medical Aid industry.

NOTE: This role specification is not intended to be all-inclusive. Employees may be required to fulfil duties not mentioned herein, as required, to meet the ongoing needs of the organisation.