IT Technician JNR

SUMMARY:
We are looking for a Junior IT Tech with ± 2 years’ A vibrant, successful and values orientated with an awesome culture. Our clients are growing fast which means ongoing career and growth opportunities for our people who also get exposure to a great South African leadership team. The IT team is young, dynamic and passionate.

POSITION INFO:

Main responsibilities:

• Interpret customer requirements and provide advice and support on potential solutions to resolve (fix) I.T related issues as they arise.
• Provide first line I.T support (Fix) to end users.
  Plan and support the delivery of agreed work programmes
• To assist in the provision of an effective support desk service across the organisation
• To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in accordance with established procedures
• Ensure users are informed on status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time
• To liaise with the relevant technical teams as required ensuring calls from customers are escalated as appropriate in accordance with service level agreements.
• Assisting with Point of sale queries
• Computer software updates

Minimal requirements

• Grade 12
• Related qualification
• ± 2 Years related experience
• Experience with POS, Azure, Cloud and Microsoft 365

If you are interested in this opportunity, please apply directly.  For more IT jobs, please visit --------Please upload your CV here-------->

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Jeanel Lenders

Senior Recruitment Consultant

NB! This job is now closed. You can apply for other jobs by uploading your CV.