IT Technician

SUMMARY:
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POSITION INFO:

CXP South Africa, a global customer experience consultancy based in the heart of Umhlanga, are looking for a qualified IT Technician to join our team!

Purpose :

Onsite analysis, diagnosis and resolution of desktop problems for end users. Collaborate with escalation team to prevent system downtime. Escalate to clients and 3rd party vendors to resolve issues. Assist in user/hardware movement and campaign relocations as required.

Understand the importance of client relationships and support senior management structure on reporting on business performance and whilst maintaining and providing high quality and professionalism at all times.

Key job accountabilities:

• Onsite desktop support
• Project work
• Proactive maintenance
• Peripheral support

Experience Knowledge and Qualifications:

• Grade 12
• A+ & N+ or IT Certificate/Diploma essential
• 2 to 4 years working experience in an IT desktop environment
• Working knowledge of hardware, software and peripherals
• Microsoft Windows experience
• Microsoft office experience
• Network (including Internet) experience
• Ability to work shifts

Skills and Competencies

• Experience troubleshooting Windows 7 – 10 and mobile devices (iOS/Android
• Highly skilled in providing active technical support in hardware and software issues, including diagnosis and troubleshooting.
• Documented success in maintaining problem status and resolution information in ticketing database
• Ability to work collaboratively in a fast-paced environment
• Well versed in ensuring preventative maintenance on hardware

NB! This job is now closed. You can apply for other jobs by uploading your CV.