SUMMARY:
Purpose of the role:
To maintain acceptable efficiency and technical support, and maintenance for all IT systems
POSITION INFO:
Key Responsibilities:
- Assist in the setup and configuration of PCs, laptops, printers, and other IT equipment, including installation, configuration, and troubleshooting of computer hardware, software, and peripherals at the Plant
- Perform routine maintenance and upgrades on IT-related systems to
- ensure optimal performance and security
- Provide technical support for Microsoft 365 applications, including troubleshooting issues related to Office Suite tools, ERP, Weighbridge, CCTV, and other software and technologies
- Manage user accounts, permissions, and access rights within the MS 365 environment
- Collaborate with Head Office and remote IT teams to resolve technical problems and implement effective solutions
- Monitor and maintain network infrastructure, ensuring reliable connectivity and smooth operation of LAN and WAN systems
- Troubleshoot network issues, including connectivity problems, DNS, DHCP, and firewall configurations
- Stay up to date with the latest advancements in IT technology and propose enhancements to optimize system performance
- Provide training and technical guidance to end-users on various IT tools and applications
- Manage local data backups and solutions
- Manage local PABX solution.
Other:
- Perform any other related duties in the interest of Oza Holdings as instructed.
- Work according to Integrated (Environmental and Quality) Management System requirements
Minimum Requirements:
- A relevant tertiary qualification in IT
- 3 years’ experience in IT technical support.
- Previous experience as a field technician is preferred.
- Medically fit
- Willing to work additional hours and be on standby.
- A valid driver’s licence and own vehicle
Skills and Competencies:
- Strong interpersonal skills
- Understanding IT networks and software configuration
- Advanced practical knowledge, processes, and safety
- Advanced problem-solving skills
- Communicate Effectively
- Drive Innovation
- Drive Sustainable Solutions
