IT Technician

SUMMARY:
Qualification

• Matric / Senior Certificate
• Certification in relevant IT areas (e.g., CompTIA Network+, CompTIA A+) is a plus.
• Degree in Computer Science or information technology (Current or in progress)

POSITION INFO:
Requirements

• Proven experience in IT technical support.
• Knowledge of hardware, software, and networking concepts.
• Proficiency in Windows OS and Microsoft Office Applications (Outlook, Excel, Word).
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively.
• Basic programming skills.
• At least 5 years of Experience in a similar role a must.
• Valid drivers license

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Following the setup pattern with necessary steps required for Domain functionality and Speciation’s)
• Set up workstations with computers and necessary peripheral devices on prim and within company importance environment (routers, printers etc.)
• Perform troubleshooting to diagnose and resolve problems for hardware and software systems (repair or replace parts, debugging etc.)
• Check computer hardware (monitors, mouses, keyboards etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Active directory technical skills and setup of users, groups and passwords.
• Conduct basic network troubleshooting. (Network Points, Switches, Access Control, VOIP Devices, Access Points)
• Assist in maintaining and updating IT systems and networks in ways that optimize performance. (Including Computers, Servers or any network connected Device.)
• Compliance with the relevant IT Policy and Procedures.
• Maintaining Asset Lists and Labelling (Correctly following procedures for Allocation, Returns and Disposals).
• Provide orientation and guidance/training to users on how to operate new software and computer equipment.
• Provide technical assistance and support to end-users.
• Maintain records/logs of repairs and fixes and maintenance schedule. (Server Updates etc.)
• Check Backups Daily and provide IT manager with Weekly Sheets to sign off.
• Collaborate with team members to implement IT projects and initiatives.
• Stay updated on emerging technologies and trends in the IT field.
• Collect and organize spare parts and maintain inventory records. (Computers, Printer Toners, Printers etc.)
• Assist in Microsoft 365 services, including Exchange Online SharePoint, Teams, and OneDrive.
• Assisting and Resetting user passwords for services related to above as well as Active Directory.
• Collaborate with the IT Manager and team, following all instructions and directives to ensure smooth operation and effective delivery of IT services, while assisting with tasks and projects as assigned.
• When required, to take part in stock takes and packaging of labels required for Production and Label Printers.
• Technical Support
• Diagnose and Resolve Issues: Troubleshoot hardware, software, and network problems. Identify and repair faulty equipment or replace parts.
• End-User Assistance: Provide technical support to employees or clients via phone, email, or in-person. Guide users in resolving common technical issues.
• Support Management: Track and manage support requests Escalate complex issues to higher-level IT staff or external vendors.
• System Setup and Configuration
• Hardware Installation: Set up workstations, laptops, printers, and other peripherals. Install and configure computer hardware components.
• Software Installation: Install, configure, and update operating systems and business applications. Ensure software licenses and compliance.
• Network Configuration: Set up basic network connections for devices. Assist in connecting to servers, Wi-Fi networks, or shared resources.
• Maintenance and Monitoring
• System Maintenance: Perform routine checks on computer systems, hardware, and peripherals. Ensure antivirus software is up-to-date and running.
• Performance Optimization: Run system diagnostics and optimise system performance. Defragment disks, clean registry errors, and ensure devices are running efficiently.
• Inventory Management: Maintain an inventory of IT assets and equipment. Order and stock necessary IT supplies and replacement parts.
• Network and Security Support
• Basic Network Support: Assist in setting up wired and wireless networks. Troubleshoot connectivity issues for devices and users.
• Security Protocols: Implement basic security measures (e.g., password policies, software updates).
• Ensure compliance with IT security policies and guidelines.
• Backup Management: Perform data backups and ensure recovery systems are operational.
• Documentation and Reporting
• Record Keeping: Maintain logs of IT support activities and Backups. Document common issues and resolutions for future reference.
• Reporting: Report recurring issues to IT administrators for further analysis. Provide feedback on potential system improvements.
• Collaboration
• Team Support: Work with IT administrators and other team members on larger projects.
• Assist in implementing new systems or upgrades.
• Vendor Communication: Coordinate with external vendors for repairs or support.
• Ensure warranty claims and service agreements are utilized effectively.
• Other Duties
• Onboarding and Training: Assist in onboarding new employees with IT equipment and system access.
• Provide basic IT training or guides to end users.
• Field Support: Provide on-site support at branch locations or client sites if required.
• Ad Hoc Tasks: Address miscellaneous technical needs as they arise in the organization.
• Attendance: Address attendance and punctuality
• Time management: The ability to manage time effectively