IT Technician

SUMMARY:
Opportunity Available!! Our leading client in the Pharmaceutical Industry is looking to employ a IT Technician to join their dynamic team in Gqeberha/Port Elizabeth.

POSITION INFO:
Job Responsibilities: 

• Provide onsite technical support to employees through the ServiceNow Helpdesk
• Open, track and close all service requests, as well as manage the classification, assignment, tracking, and completion of requests  
• Primary support focus on the Manufacturing IT Systems
• Troubleshoot multiple computer and mobile platforms: Macintosh, Windows, Linux, Android and iOS 
• Provide advanced support for multiple enterprise applications including e-mail (Outlook), calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications, SCCM, Intune and MS autopilot 
• Manage and provision equipment for all new hires (mobile phone, desktop peripherals, laptops and desktops) 
• Troubleshoot and support video conference equipment, including events held onsite 
• Remotely troubleshoot local and networked printers, including multi-functional copiers 
• Identify and implement innovative solutions to resolve customer issues 
• Ensure resolutions are consistent with company standards and policies 
• Liaise between local suppliers/Suppliers and our internal team when troubleshooting as necessary  
• Operation of the enterprise network and server room
• Active Directory
• Backup and restore procedures

• Offer timely resolutions for IT-related issues via phone, email, or in-person support.
• Document troubleshooting procedures and create user-friendly guides.
• Maintain hardware inventories and support the roll-out of new applications.
• Provide periodic feedback and follow-ups with users to ensure satisfaction.
• Support Global IT Helpdesk (Levels 2 and 3)

• Coordinate IT projects within set budgets and timelines, in consultation with the IT Manager.
• Document IT SOPs, WI, software licenses, and procedural updates.
• Ensure compliance with company standards and operational requirements.

• Degree/Diploma in Information Technology.
• 2-3 years of IT support experience, ideally in pharmaceutical, FMCG environments or production.
• Proficiency in Windows Server (2008-2019), Windows 10\11, Microsoft Office 365, VPN’s, Polycom systems.
• Good understanding of Manufacturing IT Systems.
• Experience in VMWare, Azure, and Veeam.