IT Technician

SUMMARY:
On the hunt for an IT Technician in DBN!

POSITION INFO:
Looking for a hands-on role where your technical skills actually move the needle? This IT Technician opportunity based in Durban is ideal for someone who thrives in a high-uptime, fast-paced environment.
 
If you’re the kind of person who can diagnose a fault quicker than most can find the power button - and you’re as comfortable in front of users as you are under desks or inside server rooms - this one’s for you.
 
Reach out to: S
 
Duties:

• Provide first-line technical support across hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, Office 365, network connectivity, and hardware failures.
• Manage user account administration in Active Directory and email systems.
• Ensure all systems comply with internal IT policies and security protocols.
• Conduct regular maintenance and updates on systems, software, and infrastructure.
• Assist with procurement and inventory management of IT equipment.
• Provide support for AV equipment, meeting rooms, and remote conferencing tools.
• Document issues, resolutions, and maintain accurate asset records.

• Matric (Grade 12)
• A+, N+ certifications (or equivalent).
• Microsoft certifications (MCP/MCSA) advantageous.
• Diploma or relevant tertiary qualification in IT will be beneficial.

• 2 - 4 years of IT support experience in a helpdesk or technical support environment.
• Experience supporting Windows 10/11, Office 365, and Active Directory.
• Familiarity with basic networking (TCP/IP, DNS, DHCP) and routing principles.
• Experience with remote support tools and ticketing systems.

• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to prioritise tasks and handle pressure in a fast-moving environment.
• High attention to detail and ability to follow through on technical issues.
• Customer-centric mindset with a strong sense of urgency.
• Reliable, self-driven, and adaptable to different work environments and technologies.