IT Technician

SUMMARY:
Are you an IT Technician known for your meticulous and systematic approach, eager to flourish in an innovative setting where you have the opportunity to grow through engagement with state-of-the-art technology?

POSITION INFO:
This role demands a proactive, solution-oriented individual who is adept at quickly learning new technologies and efficiently resolving technical issues. Contribute to the seamless operation of the company's IT infrastructure.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners to ensure optimal performance.
• Monitor and maintain computer systems and networks, ensuring system efficiency.
• Diagnose and resolve software and hardware incidents, including issues with operating systems and a range of IT equipment, both remotely and on-site.
• Provide technical support across the company, offering assistance both in person and over the phone.
• Exhibit excellent verbal communication skills to interact effectively with technical and non-technical staff across all organizational levels.
• Train technical staff, enhancing their proficiency in technology and support methodologies.
• Gather and analyze customer demands for product improvement, providing valuable feedback to the product department.
• Support and troubleshoot Microsoft desktop operating systems and application software.
• Perform general hardware installation and troubleshooting to ensure the stability of IT equipment.
• Administer workstations remotely, utilizing tools to monitor network responses or manage computers from a distance.
• Identify, document, and escalate potential risks or problems to senior engineers, ensuring the integrity of the IT infrastructure.
• Respond promptly to client support requests and offer network support tailored to client needs.
• Configure application software according to specific operating standards and install application software on workstations remotely.
• Employ TCP/IP networking principles and remote tools for effective network management and monitoring.
• Document all troubleshooting solutions for future reference and advise on potential software and hardware upgrades to improve system performance.

• Proven experience in IT support, with a strong foundation in managing and troubleshooting hardware and software.
• Familiarity with TCP/IP networking, remote management tools, and Microsoft desktop operating systems and applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong verbal communication and interpersonal skills.
• A commitment to continuous learning and technology proficiency enhancement.
• Relevant IT certifications essential.

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