IT Technical Coordinator

Recruiter:

Top Vitae

Job Ref:

2295695681

Date posted:

Wednesday, June 22, 2022

Location:

Port Elizabeth, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Responsibilities:

Coordinate the technical support team.
Job / call logging received via email or telephonic & correct logging of calls on company system.
Prioritising and escalating calls / jobs for technicians.
Knowledge of high priority calls and client base.
Assignment of jobs / calls to technicians & rescheduling / moving jobs between techs when necessary.
Tech and client follow-ups of jobs / calls logged.
Understanding customer needs / requirements.
Basic reporting for Technical Manager (daily job reporting).
Call logging and follow-up of 3rd party contractors.
Assist walk-in clients with booking in of their equipment and assigning to technician.

Requirements:

Valid Drivers License.
Matric.
Must have basic IT experience to assist with first line support.
Must have at least 4 years experience.
Good communication skills, written or verbally, pay attention to finer detail and excellent organisational skills.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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