IT Technical Coordinator

Responsibilities:

• Coordinate the technical support team.
• Job / call logging received via email or telephonic & correct logging of calls on company system.
• Prioritising and escalating calls / jobs for technicians.
• Knowledge of high priority calls and client base.
• Assignment of jobs / calls to technicians & rescheduling / moving jobs between techs when necessary.
• Tech and client follow-ups of jobs / calls logged.
• Understanding customer needs / requirements.
• Basic reporting for Technical Manager (daily job reporting).
• Call logging and follow-up of 3rd party contractors.
• Assist walk-in clients with booking in of their equipment and assigning to technician.

Requirements:

• Valid Drivers License.
• Matric.
• Must have basic IT experience to assist with first line support.
• Must have at least 4 years experience.
• Good communication skills, written or verbally, pay attention to finer detail and excellent organisational skills.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.