IT TECHNICIAN

SUMMARY:
IT TECHNICIAN - CAPE TOWN/STELLENBOSCH

MARKET RELATED

POSITION INFO:
Minimum requirements:

• Grade 12
• 2–4+ years experience in a corporate IT support environment (professional services or legal)
• Experience assisting users in person and remotely
• Windows 10/11 and Microsoft 365 support experience
• Windows Server with HyperV and VMWare
• Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP, SMTP
• Experience supporting Teams, SharePoint, Exchange, Exchange Online
• Working knowledge of network infrastructure and connectivity technologies (LAN/WAN, Wi-Fi, VPN)
• Working knowledge of endpoint security and patch management systems and applications
• Working knowledge of SQL
• Relevant IT certification(s) preferred (Microsoft, CompTIA, etc.)
• Alternating office visits
• Drivers' license with own reliable transport is required
• Provide support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions
• Full endpoint life cycle management for all user devices from onboarding to offboarding
• Resolve Helpdesk requests with minimal supervision
• Support senior stakeholders (directors, lawyers) with a high level of professionalism
• Troubleshoot Windows 10/11, Microsoft 365, and application issues
• Share knowledge and assist with training and standards within team
• Contribute to improving processes, documentation, and user experience
• Administer Active Directory, Azure AD, Group Policy, DNS, DHCP
• iManage/Filesite user support
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Assist with endpoint management (Intune / device policies where applicable)
• Support VPNs, Wi-Fi, and LAN/WAN connectivity
• Perform workstation builds, rebuilds, and lifecycle replacements
• Enforce security standards (endpoint protection, patching, access controls)
• Assist with user access reviews and offboarding
• Promote cybersecurity awareness and good user behaviour
• Own issues end-to-end and communicate clearly with users and team
• Maintain accurate ticket notes and documentation
• Assist with asset management and stock control
• Liaise with vendors for repairs, warranties, and escalations
• Participate in after-hours or weekend standby support when required
• Supporting all IT-related work in the Western Cape
• Friendly and helpful attitude
  Good interpersonal skills and ability to work well with others
• Utilize Microsoft applications for support, reporting and documentation
• Good written and verbal communication skills
• Attention to detail with the ability to work under pressure
• Ability to work independently and in a team
• Prioritize tasks
• Fast reaction time to all requests
• Willingness to learn and find own answers
• Ability to multi-task & have good organizational\structural skills
• Maintain confidentiality in all matters