IT Systems and Helpdesk Manager

SUMMARY:
IT Systems and Helpdesk Manager (Telecoms)

POSITION INFO:

IT Systems and Helpdesk Manager (Telecoms)

Location:

Salary: R30 to R50 000p/m

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Duties & Knowledge

Role

• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of company and company’s customers.
• Assist Sales staff with technical support in meetings and solutions.

Responsibilities

• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues.
• Help with trouble shooting systems and providing feedback to development team.
• Help with testing of all systems and providing test results to developers.
• Ensure the company has proper redundancy for supporting of company solutions.
• Ensure the company follows all ISO policies and procedures.
• Create all policies and procedures for the company’s ISO when needed.
• Document all testing results in a manner that is agreed on by all parties.
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached.

Knowledge

• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008,2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry, and windows mobile knowledge
• Worked with Internal custom IT system support knowledge.
• Designing of systems and maintaining them from an IT support side.
• Knowledge of IT best practices for change control, implementations etc.

Requirements

• Must Have Own Car and Valid Driver’s Licence
• Responsible, Trustworthy and Honest
• Grade 12
• Qualifications: Diploma or Degree in IT administration, MCSE, etc.
• Experience: 4-5 years IT network admin with advanced SQL knowledge
• Experience: 2-3 years in managing a helpdesk

Send your CV and latest pay slip to --------Please upload your CV here--------

ATripleA Recruitment and Temps

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