SUMMARY:

IT Systems Technician

Introduction

POSITION INFO:

Duties & Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Manage the full endpoint lifecycle, including device deployment, maintenance, upgrades, and offboarding.
• Support Windows 10/11 environments and Microsoft 365 applications and services.
• Administer and support Active Directory, Azure Active Directory, Group Policy, DNS, and DHCP.
• Support Exchange Online, Teams, SharePoint, and OneDrive environments.
• Assist with endpoint management platforms and device policy administration.
• Diagnose and resolve VPN, Wi-Fi, LAN, and WAN connectivity issues.
• Perform workstation builds, rebuilds, and hardware refresh projects.
• Implement and maintain endpoint security controls, patching, and access management processes.
• Provide technical guidance and escalation support to junior team members.
• Maintain accurate service desk tickets, technical documentation, and asset records.
• Liaise with third-party vendors regarding repairs, warranties, and technical escalations.
• Promote cybersecurity awareness and best-practice usage across the business.
• Participate in after-hours support and standby duties when required.
• Provide IT support across multiple office locations within the Western Cape.

Requirements

Minimum Qualifications

• Matric (Grade 12).
• Relevant IT Diploma or National Diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• Relevant industry certifications, such as:
  • Microsoft Certified Fundamentals / Associate Certifications.
  • CompTIA A+, Network+, and/or Security+.
  • Microsoft 365 Certified Administrator certifications.
  • ITIL Foundation (advantageous).
  • Azure Administrator Associate (advantageous).

Experience & Technical Skills

• Minimum 3–5 years' experience in an IT support or systems administration environment.
• Strong experience supporting Windows 10/11 operating systems.
• Proven experience administering Microsoft 365 environments.
• Solid understanding of Active Directory, Azure AD, Group Policy, DNS, and DHCP.
• Experience supporting network infrastructure, VPNs, wireless networks, and connectivity troubleshooting.
• Experience with endpoint deployment, device management, and asset lifecycle management.
• Knowledge of cybersecurity principles, endpoint protection, and patch management.