IT Systems Operations Admin

SUMMARY:

Role Overview

POSITION INFO:

Key Responsibilities

System Administration & Operations

• Manage and maintain Windows-based systems and Microsoft 365 environments
• Administer Salesforce and system integrations
• Oversee server operations, migrations, backups, and recovery processes
• Ensure system performance, uptime, and scalability

IT Infrastructure & Security

• Manage network infrastructure, firewalls, and access controls
• Implement and maintain cybersecurity frameworks and policies
• Ensure compliance with security, data protection, and business continuity standards

Support & Troubleshooting

• Provide advanced technical support and resolve complex system issues
• Troubleshoot network, application, and infrastructure-related incidents
• Support end users and internal stakeholders across systems

Innovation & Development

• Implement automation solutions to improve efficiency
• Contribute to continuous improvement of IT systems and processes
• Support future IT strategy and system enhancements

Project & Policy Management

• Develop, implement, and enforce IT policies and procedures
• Support IT-related projects, upgrades, and rollouts
• Maintain documentation and operational standards

Minimum Requirements

• Minimum 3 years’ experience in IT systems administration, IT operations, or a similar role
• Strong technical knowledge of Windows, Microsoft 365, Salesforce, and system integrations
• Proven experience managing IT infrastructure and cybersecurity frameworks
• Ability to diagnose and resolve complex technical issues effectively

Qualifications

Essential

• System Administration certification (e.g. ITIL Foundation, CompTIA Network+)
• Cybersecurity certification (e.g. CISSP, CompTIA Security+)
• Microsoft and Salesforce certifications (e.g. Microsoft Certified: Azure Administrator Associate, Salesforce Certified Administrator)

Desirable

• Qualification in IT, Computer Science, System Administration, or a related field
• Salesforce Platform App Builder certification
• Project Management certification (e.g. CAPM, PMP, PRINCE2 Foundation)
• Experience working with a Learning Management System (Moodle preferred)

Advantageous Skills

• Familiarity with Moodle LMS
• Understanding of UX/UI principles
• Knowledge of ADDIE instructional design model
• Awareness of accessibility standards and best practices

Personal Attributes & Values

• Commitment to excellence
• Strong collaboration and teamwork
• Continuous improvement mindset
• High levels of accountability and professionalism

Application Information

• All appointments are subject to reference checks, vetting (where applicable), and proof of eligibility to work in South Africa
• This job description serves as a guide and may be amended to meet organizational requirements
• If no feedback is received within 3 weeks of application, please consider the application unsuccessful

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