IT Support Technician

SUMMARY:
Well-established company based on the East Rand seeks an IT Support Technician.

POSITION INFO:
Minimum Requirements:

• Matric, with an IT qualification, diploma or degree preferred.
• Minimum 5 years’ experience in IT support or systems administration.
• Experience in a multi-user business environment.
• Strong knowledge of Microsoft 365, Windows, Active Directory, Azure and network troubleshooting.
• Working knowledge of TCP/IP, DNS, DHCP, cybersecurity, backups, remote support tools and cloud technologies.
• Experience with ERP or business management systems advantageous.
• Knowledge of accounting packages, preferably SAP, beneficial.

• Provide first- and second-line IT support, troubleshooting hardware, software, network and connectivity issues.
• Administer user accounts, access permissions, onboarding and offboarding.
• Install, configure and maintain computers, laptops, printers, mobile devices, networking equipment, VoIP and CCTV systems.
• Monitor and maintain LAN, WAN, Wi-Fi, VPN and internet connectivity.
• Support and administer Microsoft 365, ERP, accounting, CRM, inventory and warehouse systems, and other business applications.
• Maintain cybersecurity controls, antivirus, firewalls, access policies and POPIA compliance.
• Manage data backups, disaster recovery procedures and recovery testing.
• Maintain IT asset registers, software licences, system documentation and IT policies.
• Liaise with external IT service providers, software vendors and hardware suppliers.
• Assist with IT projects, system implementations, upgrades, cloud migrations and hardware rollouts.