IT Support Technician

Recruiter:

Ikwezi Mining (Pty) Ltd

Job Ref:

JHB000254/Hope

Date posted:

Monday, March 9, 2026

Location:

Dundee, South Africa

SUMMARY:
The IT Support Technician provides first line and intermediate technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role bridges the gap between Level 1 Helpdesk and Level 2 Technical Support by resolving more complex incidents while ensuring excellent customer service.

POSITION INFO:
Key Responsibilities:

Provide technical support to users via phone, email, remote tools, or in person
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktop computers, laptops, printers, and mobile devices
Manage user accounts, permissions, and password resets (e.g., Active Directory)
Troubleshoot operating systems such as Microsoft Windows and basic issues with Microsoft 365 applications
Perform software installations, updates, and patches
Support basic networking issues (Wi-Fi connectivity, IP configuration, VPN access)
Escalate unresolved issues to Level 2/Level 3 teams when necessary
Document incidents and resolutions in the IT service management system
Maintain IT asset inventory and assist with equipment setup for new employees
Follow IT security and compliance procedures

Minimum Requirements:

Diploma or Degree in Information Technology, Computer Science, or related field
CompTIA A+
CompTIA Network+
Microsoft Certified: Desktop Administration
1–3 years of experience in IT helpdesk or technical support
Knowledge of:
- Microsoft Windows operating systems
- Microsoft 365 / Microsoft Office applications
- Basic networking (TCP/IP, DNS, DHCP)
- Remote support tools
- IT ticketing systems
Familiarity with Active Directory user management
Strong problem-solving and communication skills
Ability to work under pressure and manage multiple support requests

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