IT Support Intern

SUMMARY:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.

POSITION INFO:
About the role
We are seeking a motivated and technically inclined IT Intern (Learning Management System Support) to assist in the maintenance, support, and day-to-day administration of our Learning Management System.

Responsibilities

• Assist in maintaining and updating the Learning Management System.
• Support user account management for learners, tutors, and administrators.
• Assist with uploading, organising, and managing learning content on the LMS.
• Provide first-line technical support to learners and tutors experiencing system or access issues.
• Monitor system performance and report technical issues or bugs to the IT Lead.
• Assist with basic troubleshooting of login, access, and functionality challenges.
• Support data management in line with organisational and data protection policies.
• Assist with generating basic system reports (usage, participation, engagement).
• Contribute to documenting system processes, user guides, and support materials.
• Support general IT-related administrative tasks as required.

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• completed a qualification in Information Technology, Computer Science, Information Systems, or a related field.
• Technical Skills: Basic understanding of web-based systems and digital platforms.
• Familiarity with Learning Management Systems or online platforms will be an advantage.
• Communication Skills: Good written and verbal communication skills to support users and document processes.
• Time Management Skills: Ability to manage tasks efficiently and meet deadlines in a structured environment.
• Problem-Solving Skills: Ability to identify technical issues and apply logical troubleshooting steps.
• Professional Conduct: Ability to handle user data and system information with confidentiality and accountability.
• Willingness to Learn: Strong interest in learning and applying IT skills in a real-world educational context.