IT Support Engineer

SUMMARY:
Remote

POSITION INFO:

Salary: R30,000 – R50,000 per month (depending on experience)
Experience Required: 3–6 years
Working Hours: UK working hours
Contract: 6-month probation/initial engagement, transitioning to permanent (performance dependent)
Location: Remote (Cape Town-based)

Role Overview

Were hiring an experienced IT Support Engineer to join a fast-paced Service Desk team supporting an international client base. Youll deliver remote support, troubleshooting, installations, and proactive maintenance across modern workplace environments. This is a client-facing role requiring excellent communication, ownership, and strong technical problem-solving ability.

Key Responsibilities

• Provide remote IT support to clients across a global environment

• Resolve day-to-day technical issues and handle escalations when required

• Set up and configure IT services and solutions

• Monitor network and service performance, ensuring uptime and stability

• Manage customer environments using centralised management tools

• Support connectivity, telecoms, and WiFi troubleshooting/configuration

• Deliver a consistently high level of customer service and engagement

• Provide clear updates, technical recommendations, and progress reporting

• Maintain accurate ticket notes, time entries, and documentation

• Support internal systems and assist with wider technical tasks as needed.

Essential Technical Skills

• Strong experience with Windows environments, including:

  • Windows 10/11 support

  • Active Directory & Group Policy

  • Microsoft Teams

• Microsoft 365 configuration, administration, and migration experience

• Desktop support across Windows and MacOS

• Experience deploying critical/security updates during scheduled maintenance windows using centralised automated tools

• Experience managing centralised anti-malware platforms

• Strong networking fundamentals, including wireless networking.

Desirable / Advantageous Skills

• Firewall and WAN security exposure

• Cloud support exposure (Azure / AWS)

• Web security filtering tools

• Email security/content filtering tools (e.g., Mimecast)

• Experience with RMM tools

• Industry certifications such as Microsoft / Cisco CCNA (or similar)

Required Soft Skills & Attributes

• Strong troubleshooting and fault-finding ability

• Excellent spoken and written English (must be grammatically strong)

• Professional customer communication (email + phone)

• Ability to explain technical issues to non-technical stakeholders

• close attention to detail and pride in work quality

• Continuous improvement mindset and willingness to learn

• Proactive, can-do approach and strong ownership mentality

Qualifications

Essential:

• Microsoft certification (any MCSA equivalent / Microsoft qualification)

• Excellent written and spoken English

Desirable:

• IT Diploma or Degree

• CCNA / CCNP / Network+ / AWS Certification