IT Service Desk Agent

SUMMARY:
IT Service Desk Agent R200k -R210k Gauteng Calling out to IT Service Desk Agents!! A position has become available for an IT Service Desk Agent.

POSITION INFO:

Are you a customer service-oriented agent who is highly skilled in the field? We are looking for someone to respond to clients and adhere to the call Management Lifecycle.

The Ideal Candidate

• Understanding of ICT systems
• Business acumen
• Conflict Management skills
• Specific Product Knowledge
• Reporting
• ITIL Principles
• Quality Assurance and Management
• Service Excellence Orientation
• Telephone etiquette
• Client Service experience
• 3 – 5 years’ experience

Qualifications

• Matric
• Technical qualification, Service Desk qualification

Should you meet the requirements, do not hesitate to apply. Space is limited.

NB – Please note that due to COVID 19, recruiters are not able to contact each applicant. However, for peace of mind, your CV will automatically be kept on our database for any future positions that may match your skills and competencies.

NB! This job is now closed. You can apply for other jobs by uploading your CV.