IT Sage X3 Support Engineer

SUMMARY:
Germiston

POSITION INFO:

RESPONSIBILITY OF JOB;
The incumbent will report directly to the Information Technology Manager.

As an IT professional in this role, you will be responsible for ensuring network and server administration, maintenance and uptime. Administration of emails and internal helpdesk application. Your role will also involve business analysis and improvement of processes and procedures within the organization. The candidate should possess customer-facing abilities, excellent written and verbal communication skills, and be capable of articulating technical concepts effectively to both technical and non-technical stakeholders.

Documentation, Project management, Business Analyst, Application support, supplier and asset management experience required.

Main Duties and Responsibilities;
• Support of Operating Systems and Hardware/Software     configurations including but not exhaustive:
• Windows Workstations
• Windows Servers (On-Prem & Cloud)
• Domain Controllers
• Office 365
• First and second-line support for but not exclusively:
• Networking
• Printing
• Software Applications (Sage advantage)
• Local Area Network
• Wide Area Network
• Telephony & Voice over IP
• IT Asset & Licences management
• Risk Management & compliance
• Assisting the team with any Disaster or data recoveries
• Drafting and updating of IT documentations and policies
• Updating & facilitating of the websites and all social media and marketing platforms
• Understanding of IT budgets and budgetary process
• Supplier & contract management
• Any other ad hoc assignments requested by the Group Information Technology Manager that falls within the skills and responsibilities of the job description.

Knowledge:
• Mimecast
• Firewall
• Office365
• O365 Security
• Active Directory (Azure)
• Multifactor Authentication.

Documentation drafting will be very advantageous.

Must have Sage X3 support on the following:

ERP Application.

Report Writing.

Customer assistance.

Adequate IT knowledge which includes an understanding of IT concepts, systems, and functions

• Understanding of WAN (MPLS & SD-WAN)
• Understanding of VPN (Zero-Trust)
• Understanding network routing and routing troubleshooting

Behavioural Competencies:
• Analytical skills.
• Project management skills.
• Ability to engage with customers and suppliers.
• Ability to establish and maintain strong relationships.
• Attention to detail.
• Focused.

Minimum requirements:
• Diploma/Degree preferably in IT
• NQF Level 5-6, MCSE
• 3-5 years of IT experience in the IT field
• Some travel may be required from time to time.

NOTE:

The above points do not constitute the incumbent’s sole job function; the incumbent should use these points as a guideline. The incumbent’s direct superior can request the incumbent to complete other tasks that are in line with the Job Specification.