IT Intern

Recruiter:

Wasteplan

Job Ref:

JHB000033/CM

Date posted:

Friday, April 1, 2022

Location:

Pretoria, South Africa

SUMMARY:
We are looking for newly graduated applicants with an IT qualification that are seeking an exciting internship opportunity based in Pretoria, Gauteng

JOB DESCRIPTION:

Job Summary
To provide IT support to the company’s various departments in the Gauteng region

Responsibilities

First level of internal IT support
Handling of all verbal, e-mail and phone queries, and ensuring these queries are logged into the department’s ticketing system
Hourly follow-up on tickets assigned to you on the department’s ticketing system
Provide feedback to the customer and resolve queries in accordance with the departments SLA
Escalate queries to the IT Support Manager if you will not be able to resolve them within SLA time
Visit other branches as and when required, in order to assess or resolve issues
Ensure all required software is installed and the device and its applications are correctly configured for the intended recipient or its intended use
Ensure devices are made available to the customer within the applicable SLA time
Minimize the impact on our operations by performing as much work as possible remotely, and by minimizing device downtime
Research possible solutions to hardware, service or network concerns
Assist in procurement of this equipment or services
Prepare and configure the equipment or service to be installed
Install applications on one or more devices, go through the process as requested by the Systems Manager and provide feedback on the requested topics within the specified period
Ensure all assets are captured and asset details and documents are updated on the system (selected assets, often regionally and only upon request of the IT Support Manager)
Visit other branches to collect or verify asset information, as and when required

Requirements

Matric / Grade 12
A relevant Diploma or Degree in IT will be preferred
Relevant qualifications and experience, knowledge and skills
High proficiency in Microsoft Office is essential
Valid driver’s license and own reliable transport preferable
Must be well presented, professional and have excellent communications skills

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants being considered for the role will be contacted.

Closing date: 8th June 2022

Should you wish to apply, please complete the online application process

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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