IT Helpdesk Technician

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR002453/SN

Date posted:

Friday, July 8, 2022

Location:

Johannesburg, South Africa

SUMMARY:
Our client, a fast-moving and dynamic company, currently seeks your expertise and experience in providing first line support for all company users, together with providing technical support, maintenance and compiling reports.

JOB DESCRIPTION:

The Person:

Matric.
N+ and A+ Certifications.
Min 2 years experience.
Must have knowledge of:
- WAN and LAN Routing and Internet connectivity;
- Active Directory and Open Directory;
- MS Office 365; and
- User devices, Android; IOS, Apple Mac and Windows.

Competencies:

Customer service orientated.
Good command of English.
Excellent problem solving experience.
Team spirit.
Thrive in a fast-paced environment.

The Job:

First Line Support:

First point of contact for users via helpdesk or phone.
Maintain network connections and peripheral devices (WAN/LAN/Routers/Printers/Biometric etc.).
Maintain applications; Microsoft Office, Apple, RDC and other.
Scheduled upgrades and maintenance performed without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
Take ownership of end-user issues and problems and be pro-active when dealing with user issues and help them resolve any hardware or software problems.
Escalate more complex calls to IT Manager keeping ownership for the duration of the problem.

IT Administration:

Pre-build and set-up PCs/notebooks and systems where required.
Execute these services over phone, remotely or onsite within SLA.
Implement any new programmes or support software.
Liaise with local ISP to resolve Internet connections.
Liaise with relevant phone providers to resolve issue with phone systems.
Raise PO's for IT services.

Reporting and Documenting:

Documents service and installation actions by completing forms, reports, logs, and records.
Track inventory.
Update flow charts or IT mappings.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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