Helpdesk Agent

Role: Helpdesk Agent

Catagory: Information Technology

Location: Hillcrest, Durban

Salary: R8000 - R10 000 pm

Are you a tech-savvy problem solver who loves helping people? Do you thrive in a dynamic environment where you can balance technical troubleshooting with keeping the team organized?

We are partnering with a fantastic client to find a dedicated IT Technical Support & Administration Specialist to join their growing team. In this role, you will be the go-to person for their customers, guiding them through technical challenges while also helping the company''''''''''''''''s internal operations run smoothly. If you have a customer-first mindset and a knack for technology, this is a great opportunity to make an impact!

What You’ll Be Doing:

• Be the Tech Hero: Provide top-notch technical support to users by researching issues, identifying problems, and answering questions.

• Guide & Resolve: Walk clients step-by-step through corrective processes to resolve their tech headaches quickly and efficiently.

• Keep Operations Organized: Assist with essential administrative and filing tasks to keep the department running like a well-oiled machine.

• Data Management: Maintain, review, and update relevant spreadsheets and department files on a weekly basis.

• Always Be There: Participate in an after-hours support rotation to ensure their clients always have the help they need.

• Dynamic Duties: Jump in on exciting ad-hoc tasks and projects as the business requires.

What You Bring to the Table:

• Tech Savvy: Strong PC proficiency and a solid understanding of various operating systems.

• Problem Solver: A natural ability to troubleshoot, investigate, and solve complex problems.

• Communication Pro: Excellent verbal communication and professional phone skills.

• Customer-Obsessed: A strong background in customer service with a deep commitment to a quality focus.

• Team Player: A willingness to tackle both technical and administrative tasks to support the wider business.