IT Helpdesk Technician

 

Recruiter:

Persona Staff

Job Ref:

CPT002362/CS

Date posted:

Wednesday, November 10, 2021

Location:

Capetown, South Africa


SUMMARY:
My client, a successful wholesale company with offices all over South Africa is seeking to employ a experienced IT Helpdesk Technician for their offices in Epping. You will be required to diagnose, repair, and maintain hardware and software to ensure the smooth running of information and communication technology systems and ensure no down time of operations. To handle all user support requests via a ticketing system and escalate issues when required.

POSITION INFO:
Responsibilities:

  • Desktop and remote support for all users nationally.
  • Printer support and management.
  • Access control system management.
  • Creation and removal of user accounts, mailboxes, and access cards.
  • Network maintenance and Hygiene including running new network points.
  • Dealing with all IT/system related queries.
  • Maintenance and constant updates of the helpdesk ticketing system.
  • Server maintenance and server room hygiene.
  • Any other task as required by the IT management.
  • After hours standby required at certain times of year.
Requirements:
  • Matric
  • Microsoft certifications, advantageous.
  • Prior experience with helpdesk ticketing systems, will be advantageous.
To apply, please send your CV to --------Please upload your CV here-------->
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

 

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