IT Field Technician (Polokwane)

Recruiter:

IT Naledi Solutions

Job Ref:

CPT000119/MF

Date posted:

Friday, February 20, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operation delivery team.

POSITION INFO:
REQUIRED LEARNING

Grade 12
Computer Literate – Microsoft – Outlook/Word/Excel (Essential)
A+ would be advantageous
N+ would be advantageous
MCSE
5 years Field Tech would be advantageous
General knowledge of desktop hardware and software

KEY JOB OUTPUTS

Manage the business relationship with the client to ensure mutual trust & open communication
Takes service calls and performs incident specific activities as directed by the Call Planners
Performs preventative maintenance activities on certain products as directed
Perform hardware and software installations
Takes routine service calls and performs basic maintenance and support.
Responsible for troubleshooting, installing, maintaining and hardware break-fix
Provides technical support to customer in solving technical problems that occur during the installation
Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
Maintain SLA requirements (both internal and external)
Ensure accurate completion of job cards
Work independently without supervision

CORE COMPETENCIES

Excellent written and verbal Skills
Positive attitude and ethical
Excellent organisation skills
Excellent analytical and problem-solving skills
An ability to work to tight deadlines and within constraints
Understanding of the billing / payment cycle
Ability to multi- task
Good Listening skills
Team player
Ability to perform under pressure
Able to work independently and be self-disciplined

POPIA Disclaimer:

By sending your CV to the above-mentioned e-mail address you agree to:

The processing of your personal information and sharing it with third parties for verifications.
The exercising of your rights provided for by POPIA.
To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

Applications:

Email your CV and motivation letter to

Similar jobs you might be interested in:

IT Field Technician (Polokwane)
Location: Johannesburg
Salary:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our ...
Today

Tier 1 Field IT Technician
Location: Pretoria
Salary:
Job Title: Tier 1 field it technicianRemunaration: R15000 - R20000Location: Pretoria East
2 days ago

Operations Administrator
Location: Johannesburg
Salary:
Today

Auto-Electrician
Location: Pretoria
Salary: Market-related
Keep Our Fleet Moving, Safely & Reliably
2 days ago

Level 1 Support Technician – Networks & IPTV
Location: Johannesburg
Salary:
22 days ago

UAV Technician
Location: Pretoria
Salary: Market Related
A well-established company specializing in advanced drone technology and solutions, primarily focusing on the agricultural sector is seeking the above to be responsible for diagnosing, repairing, and maintaining UAVs, conducting test flights, providing technical support, and ensuring compliance with safety regulations while assisting with client demonstrations and on-site servicing.
10 days ago

Sales Representative
Location: Johannesburg
Salary: Monthly
A new opportunity is available for a Sales Representative with our client in the Chemical and Hygiene industry, based in Gauteng
Today

Cloud Infrastructure Architect
Location: Johannesburg
Salary:
Our client based in Isando is looking for a Cloud Infrastructure Architect with at least 8 - 10 years in it infrastructure and Cloud roles coupled with 3+ years in a senior/specialist or architecture positions. Must hold NQF level 7 qualification in Information Technology, Computer Science, Software Engineering or related field plus a professional cloud certification (AWS Solutions Architect...
Today

Chief Executive Officer
Location: Pretoria
Salary: 3000000 Annually
Our client seeks to employ an experienced CEO for a fixed term contract of 5 years, to provide overall leadership of the orgnaisation with the view to achieving its strategic objectives and ensuring effective governance, strengthening organisational performance and delivering high-quality standards services, driving growth and operational excellence, innovation, and stakeholder confidence within t...
Today

Paraplanner
Location: Irene
Salary:
ParaplannerOur client is currently seeking an experienced Paraplanner to provide comprehensive technical and administrative support to the Director. This role is dedicated exclusively to servicing an established client base, with no business development responsibilities. The successful candidate will play a pivotal role in supporting the end-to-end financial planning process, including portfolio m...
Today

IT Field Technician (Polokwane)

Similar jobs you might be interested in:

Jobseekers

Recruiter

General