IT Field Technician (Polokwane)

SUMMARY:
Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.  Be responsible for acting as a bridge between the client and our operation delivery team.

POSITION INFO:
REQUIRED LEARNING

• Grade 12
• Computer Literate – Microsoft – Outlook/Word/Excel (Essential)
• A+ would be advantageous
• N+ would be advantageous
• MCSE
• 5 years Field Tech would be advantageous
• General knowledge of desktop hardware and software

• Manage the business relationship with the client to ensure mutual trust & open communication
• Takes service calls and performs incident specific activities as directed by the Call Planners
• Performs preventative maintenance activities on certain products as directed
• Perform hardware and software installations
• Takes routine service calls and performs basic maintenance and support.
• Responsible for troubleshooting, installing, maintaining and hardware break-fix
• Provides technical support to customer in solving technical problems that occur during the installation
• Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
• Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
• Maintain SLA requirements (both internal and external)
• Ensure accurate completion of job cards
• Work independently without supervision

• Excellent written and verbal Skills
• Positive attitude and ethical
• Excellent organisation skills
• Excellent analytical and problem-solving skills
• An ability to work to tight deadlines and within constraints
• Understanding of the billing / payment cycle
• Ability to multi- task
• Good Listening skills
• Team player
• Ability to perform under pressure
• Able to work independently and be self-disciplined

• The processing of your personal information and sharing it with third parties for verifications. 
• The exercising of your rights provided for by POPIA. 
• To acknowledge that IT Naledi Solutions (Pty) Ltd will keep the record of your personal information confidential.

NB! This job is now closed. You can apply for other jobs by uploading your CV.