IT Field Engineer/Customer Support Engineer (L2)

SUMMARY:
Role: IT Field Engineer/Customer Support Engineer (L2)
Location: Century City, Cape Town (In office)

Join a leading, fast-growing MSP as an L2 IT Support Engineer! Be part of a collaborative, employee-centric team where innovation, growth, and fun go hand in hand.
Apply now and thrive in a great workplace!

POSITION INFO:
The role:

• Build, install, and configure workstations, servers, networking devices and cloud services
• Troubleshooting hardware, OS, and Software related issues on workstations and servers
• Server management and desktop support (365 Tenant, Admin centre and security admin centre, Active Directory, Domain, Windows server Group policy, SCCM, DNS)
• Troubleshooted firewalls and managed switches and LAN and WAN-related issues.
• Configure Firewalls from scratch (ideal)
• Mid-tier server infrastructure knowledge and experience including VMWare and or Hyper-V
• Install, configure, and troubleshoot 3rd-party applications, such as managed antivirus software.
• Microsoft technologies, including but not limited to Office 365, Microsoft 365, and Azure

• Matric
• 5+ years in a IT Support role, ideally with field experience with the above experience in desktop support, server management and administration, networking, switches, firewalls, strong MS including Office 365 & Azure and able to support telephony systems
• A+ and N+
• Fortinet FCA certification advantageous
• MCSE or similar is advantageous
• Good people skills and communications skills
• Strong troubleshooting skills
• Able to work on your own or in a team
• Must have own car and valid drivers