IT Communication Expert - Cape Town/Midrand

SUMMARY:
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POSITION INFO:

The Challenge

Are you a technical visionary who thrives on dismantling complexity? We are representing a global IT powerhouse currently seeking an IT Communication Expert to re-engineer their internal infrastructure.

Your mission is clear: enable a massive communication ecosystem to scale on demand while aggressively reducing slack, complexity, and operational costs.

The Impact You’ll Make

• Design & Ownership: Take end-to-end technical authority over Microsoft Teams, Exchange, SharePoint Online, and Active Directory. You won’t just manage these platforms; you will own their design and proactive enhancement.
• Infrastructure Excellence: Implement best practices for security, monitoring, and lifecycle management to ensure a compliant, "always-on" environment.
• Senior Troubleshooting: Act as the final line of defense, providing expert-level root cause analysis for the most complex service and identity management hurdles.
• Strategic Collaboration: Partner with cross-functional business stakeholders to identify friction points and deliver high-impact, scalable solutions.
• Mentorship: Elevate the wider team by providing technical guidance to specialists and serving as the primary Subject Matter Expert (SME) on international projects.

Your Technical Profile

• Experience: 6+ years of enterprise-level engineering and administration in global, high-availability environments.
• Project Leadership: Proven success leading technical implementation projects or large-scale system migrations across international borders.
• Toolbox: Mastery of the Microsoft 365 suite and Azure services. Relevant certifications (e.g., Microsoft 365 Messaging Administrator or Azure Administrator) are highly valued.
• Language: Minimum English proficiency for seamless collaboration with global stakeholders.

The "Expert" Mindset

This isn't a role for a passive administrator. We are looking for:

• Ownership: You treat the infrastructure as your own product.
• Resilience: You remain focused and effective when troubleshooting high-stakes, complex issues.
• Clarity: You have a unique ability to navigate and document complex architecture for others to follow.