INTERNAL SALES - TELESALES REPRESENTATIVE

SUMMARY:

POSITION INFO:
KEY RESPONSIBILITIES:

• Initiate outbound calls to potential department clients to introduce our products and services. Identify customer needs and provide product information and solutions. Build and nurture strong relationships with existing clients through regular follow-up calls.
• Achieve and exceed monthly sales targets set by the Sales Manager. Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services.
• Maintain sales discipline with consistent outreach and follow-up cadence to meet and exceed targets. Prioritise high-potential accounts and respond effectively to time-sensitive promotions.
• Maintain up-to-date knowledge of the company's product and service offerings of allocated department. Clearly communicate product features, benefits, and pricing to potential clients.
• Accurately process orders and sales transactions, ensuring all necessary documentation is completed. Work closely with the Operations and Logistics teams to ensure timely order fulfilment. Offer substitution where applicable and facilitate redelivery for any products where no stocks.
• Provide exceptional customer service by addressing customer inquiries, concerns, and requests promptly and professionally. Act as a liaison between the customer and other departments to resolve any issues effectively.
• Research and stay informed about industry trends, competitors, and market conditions.  Proactively seeks out new information and integrates learnings to improve performance. Provide feedback to the Sales Manager regarding market insights and competitor activities. 
• Show cultural sensitivity to local market dynamics and seasonal demand patterns.

• 3–4 years’ proven FMCG telesales experience , target-driven role within the Food, Beverage, Hotel, Foodservice industry.
• Proficiency in Hindi and/or French -  friendly, confident, and professional tone, use of appropriate pace and energy.
• Telesales competencies; strong active listening skills, ability to paraphrase accurately and validate customer needs. Clear & conscise communication, articulates product value, features, and benefits in simple terms. 
• Customer service driven mindset,  knowledge of  customer buying motives, pain points, and preferences. Ability to build trust-based relationships that support customer success and satisfaction, even in challenging interactions, to drive repeat business.
• Skilled in value-based selling and objection handling. Demonstrate how to effectively align product benefits with customer category goals (e.g., shelf impact, margins, promotions). Skilled in handling objections and rejections professionally, skilled in adapting messaging for different customer segments (retailers, chefs, hotels, restaurants). Demonstrate strong negotiation skills, resilience, and adaptability.
• Demonstrate ability to quickly learn and apply knowledge across FMCG categories (e.g., snacks, beverages, perishables). 
• Secondary Education/Matric with strong numeracy skills.

• Basic Salary + Attractive Commission Scheme
• Growth and development opportunities
• Supportive and fast-paced working environment