INTERNAL SALES ASSISTANT

INTERNAL SALES ASSISTANT

PURPOSE OF THE JOB:
Communicating with Customer base daily, taking and loading orders via telephone or Email. Confirming order reference numbers and controlling order releases by managing and checking Customer accounts regularly and timeously.
Customer Service orientated, to answer customer questions quickly and effectively, resolve issues with understanding and support, document pain points to share with internal teams and most importantly sustain relationships internally.

KEY TASKS AND RESPONSIBILITIES:
• Receiving, analyzing, and sending of emails
• Order taking via email/telephone, providing customer with an order reference number to confirm order placement
• Loading orders onto QuickBooks;
• Providing cash before delivery customers with Estimates/Proforma Invoices
• Following up on payment for on-hold orders 3 times daily
• Ensuring client’s account is up to date and ensure terms and limits are not exceeded
• Placing overdue term-account orders on hold, manually
• Sales Reports
• Data capturing
• Attending to customer account and pre-delivery queries
• Target driven, assisting Logistics in filling trucks
• Customer courtesy calls

QUALIFICATIONS
• Matric
EXPERIENCE:
• Minimum of 1 to 3 years’ experience
• Ability to work under pressure to meet deadlines
KNOWLEDGE AND SKILLS:
• Advanced knowledge of all Microsoft Office applications (Word / Excel / PowerPoint), in particular Excel
• Excellent communication skills