HubSpot Systems Support & Training Specialist

SUMMARY:
📍 East Rand | Full-Time | In-Office | Extensive Travel Required 

Our client is seeking a confident and tech-savvy HubSpot Training & Support Expert to take ownership of their CRM environment and ensure smooth system operation, strong user adoption, and continuous improvement across all business units.
This role is a balanced combination of technical support and training — ideal for someone who can troubleshoot and optimise systems while also engaging, guiding, and training others to use HubSpot effectively. The successful candidate will play a hands-on role in system management, reporting, and workflow automation, while leading user training and supporting the rollout of the company’s eLearning platform.

POSITION INFO:

Minimum Requirements:

• Matric 
• Willingness to travel locally and in Africa.
• Proven experience with HubSpot CRM (Sales, Marketing, and Service Hubs).
• Strong experience in both technical system support and user training delivery.
• Skilled in Microsoft Office (especially Excel, Word, and PowerPoint).
• Confident, resilient, and service-oriented, with excellent communication skills.
• Able to work independently, take ownership, and engage with users at all levels.

Duties and responsibilities:

• Serve as the primary support contact for HubSpot users across multiple business units
• Manage user accounts, permissions, and system access.
• Maintain database hygiene through contact cleanup, segmentation, and audit checks.Build and monitor dashboards, pipelines, reports, and workflow automation.
• Support Marketing with email campaigns, segmentation, landing pages, blogs, and performance analytics via HubSpot.
• Support Service Teams by managing incoming tickets, pipeline rules, SLAs, and customer feedback surveys.
• Assist with the integration of HubSpot to other platforms (email, website, social, etc.).

• Lead HubSpot user training and onboarding sessions across departments and branches.
• Manage user access, onboarding, and updates on the eLearning Platform.
• Assist with the implementation, coordination, and maintenance of the company’s eLearning platform.
• Script, upload, and maintain digital training modules and learning paths.
• Assist with filming and producing internal training videos, working closely with the Marketing and Service Hub teams.
• Track staff learning progress and support department heads with training allocation.
• Maintain records for reporting and compliance purposes.

• Coordinate external training schedules in collaboration with Sales and Operations.
• Manage training certificates, attendance records, and system administration.
• Support accreditation compliance related to MERSETA, MQA, and industry training standards.
• Assist with the development and maintenance of training systems used for customer and partner training engagements.

• Maintain company updates, documentation, and communication content on the SharePoint intranet.
• Ensure internal communication is aligned with brand messaging and accessibility standards.