HubSpot Integration Specialist - Johannesburg / Cape Town

About Our Client

The business has pioneered conservation tourism across Africa, protecting untamed landscapes and empowering the people who call them home. It connects audiences with the planet''s most extraordinary places in the digital world across three core brands supporting B2C and B2B operations. The organisation operates under a model where business growth directly fuels conservation.

The Role: HubSpot Integration Specialist

This role exists to build and maintain the technical connections between HubSpot and the wider systems that support three core brands across B2C and B2B operations. It contributes to the business by establishing a reliable, well-documented integration foundation and delivering improved automations and data flows so operational, sales, and marketing teams can work faster with better information. The main focus areas include auditing current integrations, managing core connections across VOIP, WhatsApp, back-of-house operational systems, and data enrichment tools, and developing custom solutions using the HubSpot API and automation tools.

Key Responsibilities

• Audit existing HubSpot integrations across VOIP, WhatsApp, email, back-of-house systems, and data enrichment tools to map data flows, identify risks, and develop a prioritised integration roadmap.

• Build, maintain, and troubleshoot core integrations with VOIP/telephony systems, WhatsApp messaging, and two to three internal back-of-house operational systems.

• Implement and manage data enrichment tool integrations to improve contact and company data quality across B2C and B2B pipelines.

• Work directly with the HubSpot API to build custom integrations, data syncs, custom-coded workflow actions, and webhooks.

• Design, build, and maintain automation workflows using Zapier, N8N, or equivalent tooling to connect HubSpot with third-party systems.

• Establish and maintain data mapping, validation, transformation standards, and documentation across all integrated systems.

• Partner with the Head of CRM and internal teams to align integration priorities, translate technical concepts for stakeholders, and resolve complex escalated integration issues.

About You

• 3+ years of CRM experience with HubSpot or a similar platform (such as Salesforce, Zoho, or Dynamics), including hands-on use of APIs.

• Proven experience building and maintaining integrations using Zapier and/or similar automation tools.

• Practical experience integrating CRM platforms with VOIP/telephony systems, messaging platforms (such as WhatsApp Business API), and email infrastructure.

• Experience integrating a CRM with internal operational or back-of-house systems.

• Working knowledge of REST APIs, webhooks, authentication, and JSON data structures.

• Strong analytical, systematic troubleshooting, and root cause analysis skills.

• Strong understanding of data mapping, transformation, and data quality principles.

• Excellent documentation habits and the ability to explain technical work clearly to non-technical stakeholders.

• Strong cross-functional collaboration skills with CRM, IT, and operational teams, as well as vendor management.

• Comfort reading and writing basic scripts or custom code to extend integrations where needed.

• Familiarity with data enrichment tools and their integration into a CRM environment.

• HubSpot Certification in Sales, Marketing, or Service Hub.

• A passion for wildlife and a commitment to sustainability and conservation.