SUMMARY:
Ensuring that all guest rooms, public areas, and back-of-house spaces meet luxury cleanliness and pr
POSITION INFO:
We are seeking a hands-on and experienced Housekeeping Supervisor with a background in large-scale 4 or 5-star hotels to join our Rooms Division team. You will play a key role in ensuring that all guest rooms, public areas, and back-of-house spaces meet luxury cleanliness and presentation standards. Reporting to the Executive Housekeeper, you will supervise a team of attendants, assist in daily operations, and ensure exceptional guest experiences through attention to detail and operational excellence.
Experience & Requirements
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Minimum 3 years’ experience in housekeeping roles within large-scale 4 or 5-star hotels, with at least 1 year in a supervisory capacity
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Strong knowledge of housekeeping operations, laundry procedures, and quality standards
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Proven ability to manage, motivate, and develop a team of housekeeping attendants
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Excellent communication, interpersonal, and problem-solving skills
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High attention to detail and commitment to maintaining luxury standards
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Professional, guest-centric approach to service
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Must hold a valid South African ID
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Key competencies: Leadership, operational excellence, guest-centric mindset, time management, teamwork, and adaptability
Duties & Responsibilities
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Supervise daily housekeeping operations across guest rooms, public areas, and back-of-house spaces
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Lead, mentor, and motivate a team of housekeeping attendants to maintain high performance
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Conduct inspections to ensure rooms and public areas meet luxury standards
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Report maintenance issues, lost and found items, and operational challenges to the Executive Housekeeper
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Support training and onboarding of new team members
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Monitor cleaning schedules and allocate tasks to meet operational efficiency
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Ensure proper use and care of cleaning equipment and supplies
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Uphold hygiene, health, and safety standards across all areas
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Handle guest requests and feedback professionally, ensuring prompt resolution
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Assist in inventory control, linen management, and stock replenishment
Applicants must hold a valid South African ID, and only candidates with housekeeping supervisory experience in large-scale 4 or 5-star hotels will be shortlisted. Please ensure your CV highlights your housekeeping achievements and supervisory experience.
With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and modern conference and event venues, The President Hotel is on a journey to be recognised as a true luxury destination and offers an iconic working environment where excellence meets opportunity.
Take pride in leading a team that delivers exceptional guest experiences at one of Cape Town’s most loved hotels.
