Housekeeping Supervisor (CPT)

SUMMARY:
Job Title: Housekeeping Supervisor 
Location: Western Cape - Cape Town 
Industry: Hospitality & Facilities Management
Type: Full-Time       / Environment: Service Driven

About the Role
Our client is looking for a hands-on, energetic Housekeeping Supervisor with strong leadership skills and proven hotel housekeeping experience to join their team in Cape Town. In this role, you will be responsible for supervising daily floor operations, inspecting rooms to ensure pristine, hotel-grade hygiene standards, and leading on-site cleaning staff and room attendants.

POSITION INFO:
What you’ll be doing

• Floor Supervision & Quality Control: Conduct regular inspections of guest rooms (transitioning Vacant Dirty to Vacant Ready) and public areas to uphold strict hotel cleanliness standards.
• Team Leadership & Rostering: Assist with room allocations, shift rostering, daily briefings, attendance tracking, and packing/issuing GSA caddies and linen.
• Guest & Client Satisfaction: Maintain professional relationships with hotel guests and client management, address minor queries immediately, and ensure strict SLA compliance.
• Resource & Chemical Control: Monitor daily consumption of cleaning chemicals and consumables, assist with monthly stock takes, and ensure equipment is properly maintained and reported.
• Staff Development & HR Support: Provide hands-on, on-the-job training for junior cleaning staff, assist with basic HR matters, and enforce company IR policies.
• Health, Safety & Maintenance: Timely report maintenance issues, conduct toolbox talks, and strictly adhere to Occupational Health & Safety (OHS) protocols.

• Work Experience: Proven supervisory experience strictly within Hotel Housekeeping Operations (Hotels, Resorts, or Boutique Hospitality environments).
• Industry Knowledge: Hands-on understanding of room inspection workflows, hotel hygiene standards, chemical safety/MSDS, linen management, and room turnaround procedures.
• People & Client Skills: Strong interpersonal and communication skills with the ability to manage junior staff with respect, maintain teamwork, and handle client interactions professionally.
• Shift Availability: Fully available and willing to work flexible shift rosters, including day/night rotations, weekends, and public holidays as required by hotel operations.
• Transport: Must have reliable, dependable transport to and from work in Sandton for scheduled shift handovers.
• Compliance: Solid understanding of workplace health and safety (OHS) procedures and basic HR/disciplinary processes.

• Stability & Growth: Permanent opportunity with a major national service provider, offering structured career development pathways into Contract Management.
• Competitive Remuneration: R8500 CTC (includes 5.25% provident fund contribution).
• Dynamic Environment: A supportive, quality-focused culture built on teamwork, integrity, and service excellence

• Environment: Active, fast-paced, and service-intensive floor supervision.
• Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays).
• Transport: Reliable transport to ensure punctual arrival for shift handovers in Cape Town is essential.