Housekeeping Supervisor

SUMMARY:
Purpose of the Position
The Housekeeping Supervisor is responsible for supervising housekeeping staff and ensuring that guest rooms, public areas, and facilities are clean, organised, and maintained according to hospitality standards. The role focuses on maintaining cleanliness, guest satisfaction, and efficient housekeeping operations.
 
Key Responsibilities
Housekeeping Operations

• Supervise daily housekeeping activities.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness standards are met.
• Ensure rooms are prepared and ready for guests on time.
• Monitor housekeeping supplies and equipment.

• Supervise, train, and support housekeeping staff.
• Allocate duties and prepare staff schedules.
• Monitor staff performance and attendance.
• Ensure staff follow cleaning procedures and safety standards.

• Respond to guest requests and housekeeping-related complaints.
• Ensure guests receive prompt and professional service.
• Maintain high standards of guest satisfaction.

• Monitor linen, cleaning materials, and guest supplies.
• Assist with stocktaking and ordering supplies.
• Ensure proper storage and handling of cleaning products.

• Ensure compliance with hygiene, health, and safety regulations.
• Maintain safe working conditions for staff.
• Report maintenance and safety issues promptly.

• Maintain housekeeping records and reports.
• Coordinate with reception and maintenance departments.
• Assist management with operational planning.

POSITION INFO:
Minimum Qualifications

• Grade 12 / Matric certificate.
• Certificate or Diploma in Hospitality or Housekeeping is advantageous.

• 2–4 years’ experience in housekeeping or hospitality.
• Supervisory experience preferred.
• Experience in hotels, lodges, resorts, or guesthouses advantageous.

• Housekeeping procedures and cleaning standards.
• Health, hygiene, and safety regulations.
• Stock and inventory control.
• Customer service principles.

• Leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Organisational and time-management abilities.
• Attention to detail.
• Problem-solving and teamwork skills.

• Professional and reliable.
• Honest and responsible.
• Ability to work under pressure.
• Friendly and customer-focused.
• Strong attention to cleanliness and detail.

• Shift work, including weekends and public holidays.
• Physically demanding work environment.
• Exposure to cleaning chemicals and long periods of standing or walking.