Housekeeping Supervisor

SUMMARY:
A prestigious Big 5 lodge is seeking an experienced and professional HOUSEKEEPING SUPERVISOR

POSITION INFO:
The Housekeeping Supervisor position is central to maintaining the lodge’s high standards of cleanliness and presentation, overseeing room attendants, coordinating daily operations, and ensuring guest satisfaction through attentive service and quality control. It requires a balance of leadership, detail orientation, and professionalism, with responsibilities spanning supervision, guest interaction, administration, and strict adherence to health and safety protocols.

Core Criteria:

• Previous supervisory experience in housekeeping (hotel or safari lodge preferred)
• Strong leadership and team supervision skills
• Excellent attention to detail and quality standards
• Good command of English (verbal and written)
• Basic computer literacy
• Strong organisational and time-management skills
• Guest-focused with a service excellence mindset
• Ability to resolve problems calmly and effectively
• Knowledge of housekeeping SOPs, hygiene, and safety standards
• Professional, reliable, and well-presented
• Ability to work shifts, weekends, and public holidays
• Respect for guest privacy and confidentiality

• Ensure smooth and efficient operation of assigned floor/area
• Supervise, guide, and support Room Attendants
• Allocate guest rooms and deep-cleaning tasks daily
• Organise and oversee room-making and turndown processes
• Monitor cleanliness and presentation of guest rooms, corridors, and back-of-house areas
• Conduct routine inspections of occupied, vacant, and departure rooms
• Ensure operations follow SOPs and standards
• Deliver friendly, courteous, and professional service
• Manage guest requests and VIP arrangements
• Resolve guest queries and concerns promptly
• Maintain knowledge of room categories, amenities, and lodge offerings
• Ensure consistent quality control and contribute to guest satisfaction scores
• Carry out lost and found procedures
• Report maintenance defects and repair requirements promptly
• Assist with training, coaching, and performance monitoring of staff
• Represent housekeeping team needs to management
• Maintain accurate records and communication
• Ensure compliance with security, fire regulations, and health/safety legislation
• Promote safe working practices and correct use of equipment/chemicals
• Assist other departments as required and maintain positive interdepartmental relationships