Housekeeping Supervisor

SUMMARY:
Luxury Wine Estate in the Stellenbosch / Brackenfell area is looking for an organised, detail-driven Housekeeping Supervisor responsible for overseeing staff and ensuring that tasks are completed on deadline as well as diligently communicate with the team and managers.
 
The ideal candidate will be a friendly, caring, dedicated individual with good cross-cultural sensitivity as well as the passion to serve guests.
 
You will work well under pressure in a fast-paced environment and enjoy working with guests alike. Ensuring the areas is cared for and inspected according to standards. Protecting equipment used and ensure right chemicals is use for all type of items washed.

POSITION INFO:
Duties:
 
Monitor and administer time and attendance policy
Monitor staff to ensure accountability in compliance with departmental goals.
Execute operational projects and coordination of activities.
Evaluate staff to ensure the effective and efficient operation of the daily functions.
Provide assistance and support to your manager on and off duty.
Determine customer needs and ensure operational delivery of specific requests.
Continuously try and improve service offerings in terms of efficiency, effectiveness, and competitiveness.
Advises on how to resolve logistical and/or customer-related problems.
Generate departmental reports, monitor workload, productivity, customer satisfaction.
Participates in training sessions, instructions, and people’s skills.
Be willing to work after hours at times.
Ensure that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
Oversees the scheduling, duties and training of staff if in need.
Oversees the scheduling, duties, and on-the-job training of employees.
Supervises a team.
 
Requirements:
 
Matric Certificate Compulsory
A diploma or certificate in hospitality management or related fields is advantageous.
3+ years of luxury hotel housekeeping experience is essential and required.
Proven ability to supervise and manage a team of housekeeping staff, including scheduling, training, and performance management.
Strong verbal and written communication skills to interact with staff and guests effectively.
Ability to handle guest complaints and resolve issues related to housekeeping services.
Understanding and enforcing safety and sanitation policies to ensure a safe and clean environment for guests and staff.