Housekeeping Supervisor

SUMMARY:
Job Description:
We are seeking a proactive and detail-oriented Housekeeping Supervisor to lead and manage the housekeeping team in our hotel. The Housekeeping Supervisor will ensure that all areas of the hotel—including guest rooms, public areas, and outdoor spaces—are maintained to the highest standards of cleanliness and presentation. This role requires strong leadership, organizational skills, and a hands-on approach to training and motivating staff.
Key Responsibilities:

• Supervise and manage all housekeeping staff, providing guidance, training, and motivation.
• Oversee daily operations to ensure cleanliness and presentation of guest rooms, public areas, and outdoor spaces.
• Address guest queries and resolve complaints promptly and professionally.
• Conduct daily staff meetings and handovers to communicate priorities and updates.
• Create staff rosters and schedules to ensure adequate coverage.
• Monitor and maintain housekeeping supplies, performing monthly stock takes.
• Implement and maintain housekeeping procedures and standards.
• Ensure compliance with health, safety, and hygiene regulations.

POSITION INFO:
Job Specifications / Requirements:

• Minimum 3 years’ experience in housekeeping management, preferably in a hotel environment.
• Grade 12 required; formal hospitality degree or diploma is an advantage.
• Strong leadership and organizational skills.
• Excellent attention to detail and a high standard of cleanliness.
• Polite, friendly, and professional with the ability to manage a team effectively.
• Computer literacy for reporting, rostering, and stock management.
• Strong problem-solving skills and the ability to handle guest complaints professionally.