Housekeeping Supervisor

Recruiter:

More A House

Job Ref:

CPT000039/FT

Date posted:

Wednesday, December 3, 2025

Location:

Cape Town, South Africa

SUMMARY:
To oversee and support the housekeeping team in ensuring that all guest rooms, public areas, and back-of-house spaces are maintained to the highest cleanliness, hygiene, and presentation standards, in line with the hotel’s brand promise and guest experience expectations.

POSITION INFO:

Key Responsibilities

Operational Duties

Supervise daily cleaning operations across guest rooms, public areas, and staff facilities.
Conduct room checks and inspections to ensure all standards are consistently met.
Allocate daily duties and schedules to Room Attendants and Public Area Cleaners.
Ensure timely turnaround of rooms for guest arrivals.
Respond promptly to guest requests and resolve housekeeping-related issues.
Monitor stock levels of cleaning materials, linen, and guest amenities; request replenishment as needed.

Team Leadership

Train, guide, and support housekeeping staff to maintain consistent quality.
Monitor performance, provide feedback, and assist with staff development.
Maintain a positive, respectful, and efficient working environment.

Quality & Standards

Ensure compliance with hygiene, safety, and sanitation standards.
Report maintenance issues and follow up to ensure completion.
Ensure all housekeeping equipment is well-maintained and safely operated.
Enforce hotel policies, SOPs, and brand standards.

Administration

Assist with scheduling, attendance records, and leave planning.
Maintain accurate logs, checklists, and handover reports.
Support inventory counts and linen audits.

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