Housekeeping Manager

SUMMARY:
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POSITION INFO:

Description

Job Purpose

The Housekeeping Manager is responsible for the management and operation of the housekeeping department at One Thibault Hotel, a property under ITC Hospitality Group. This is a critical role in ensuring that all guest areas and back-of-house facilities are maintained to the highest standards of cleanliness and presentation. The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences.

Key Responsibilities

• Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel.

• Plan, organise and monitor staff activities to ensure compliance with quality assurance standards.

• Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews.

• Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation.

• Maintain strong working relationships with internal departments, vendors, and contractors.

• Source and manage suppliers for linen, cleaning materials, and guest supplies.

• Control budgets, supply costs, laundry, maintenance, and wages.

• Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits.

• Implement and maintain housekeeping department minimum standards and procedures.

• Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and décor and make recommendations for repairs or refurbishment.

• Communicate effectively, both verbally and in writing, to provide clear direction to the team.

• Manage guest lost-and-found, storage and inventory, and handle guest enquiries.

• Monitor the issuance of keys and maintain security standards.

• Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies.

• Lead daily team briefings and regular departmental meetings to ensure consistent communication.

• Ensure maintenance issues are reported and resolved promptly.

• Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group.

Skills & Competencies

• Leadership: Ability to motivate and lead a diverse team to deliver consistently high standards.

• Organisation: Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces.

• Attention to Detail: Commitment to maintaining immaculate cleanliness and presentation standards.

• Communication: Clear and professional communication with staff, management, and guests.

• Problem Solving: Ability to identify issues promptly and implement effective solutions.

• Financial Acumen: Experience with budgets, inventory controls, and management reporting.

• Technical Skills: Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems.

Qualifications & Experience

• Minimum 5 years’ hospitality experience, including at least 2 years in a housekeeping management role.

• Proven reliability, diligence, and attention to detail.

• Up-to-date knowledge of housekeeping trends and best practices.

• Degree or diploma in Hospitality Management (advantageous).

• Experience in leading a team to excel and work cohesively.

• Financial know-how, including experience with budgets and management accounts.

• International experience and additional languages (advantageous).

• Must be able to work shifts, weekends, and public holidays.

• South African citizenship or a valid work permit if not in possession of a South African ID document.

Physical & Mental Requirements

• Ability to stand, walk, bend, reach, and move continuously to inspect rooms on multiple floors.

• Ability to handle push/pull forces similar to operational housekeeping tasks.

• Ability to convey information clearly, remain composed under pressure, and maintain objectivity.

Why Join Us

• Established, growing hospitality group.

• Lead a committed team in a premium Cape Town property.

• Competitive remuneration aligned with exceptional service standards.