Hotel Receptionist

SUMMARY:
Position: Hotel Receptionist
4* Hotel - Bantry Bay, Cape Town

POSITION INFO:

Critical Criteria (Requirements)
Matric certificate (Grade 12); hospitality or office administration qualification advantageous

• Minimum 2 years’ experience as a hotel receptionist in a 4/5-star property (experience in 300+ room hotels advantageous)
• Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organisational skills, attention to detail, and guest service orientation
• Professional, well-presented, and guest-centric approach
• Excellent communication and interpersonal skills
• Must hold a valid South African ID

Key Competencies

Duties & Responsibilities

• Welcome and engage guests with warmth and professionalism; assist VIP arrivals and departures
• Handle efficient check-in and check-out processes, ensuring billing accuracy and room readiness
• Process reservations, amendments, cancellations, and group bookings accurately in Opera PMS
• Maintain a neat, organised, and fully stocked reception desk
• Liaise with Housekeeping, Porters, Room Service, and other departments to ensure seamless guest service
• Attend daily briefings, provide handovers, and communicate relevant guest or operational updates
• Perform end-of-shift checks and complete handover tasks, ensuring no unresolved guest issues remain
• Uphold the hotel’s standards of professionalism, grooming, and guest interaction

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven hotel reception experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan

About the President Hotel

• 349 stylish rooms, suites, and apartments
• Breathtaking views of the Atlantic Seaboard
• A palm-lined infinity pool
• World-class restaurants
• State-of-the-art conference and event venues
• An iconic working environment where excellence meets opportunity