Hotel Night Auditor

SUMMARY:
The Night Audit Receptionist is responsible for ensuring the smooth operation of Front Office.

POSITION INFO:

The 4-star Zimbali Lodge is a secluded resort just 5 minutes’ drive from the buzzing hub of Ballito. With spa facilities and ocean views, it’s the epitome of laid-back luxury and claims top choice for corporate events, honeymoons, and destination weddings.

Zimbali Lodge is one of the newest additions to Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future. 

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements. 

Job Overview:

The Night Audit Receptionist is responsible for ensuring the smooth operation of the Front Office during overnight hours while delivering exceptional guest service. This role combines traditional reception duties with night auditing responsibilities, ensuring that all daily financial transactions are accurately reconciled, reports are generated, and guest needs are attended to professionally throughout the night.

The Night Audit Receptionist serves as the primary point of contact for guests during overnight hours and plays a critical role in maintaining security, operational continuity, and financial accuracy.

Guest Services

• Welcome and assist guests in a professional, friendly, and efficient manner.
• Conduct guest check-ins and check-outs according to company standards.
• Respond to guest queries, requests, and complaints promptly and effectively.
• Maintain a high level of guest satisfaction by providing personalized service.
• Handle reservations, amendments, and cancellations when required.
• Ensure all guest information is accurately captured and maintained.

Night Audit Duties

• Perform the daily night audit process and reconcile all hotel transactions.
• Verify and balance room revenue, food and beverage revenue, and other departmental postings.
• Ensure all guest charges are accurately posted to accounts.
• Identify, investigate, and report any discrepancies.
• Generate and distribute daily financial and operational reports.
• Complete end-of-day procedures in accordance with company policies and deadlines.
• Prepare shift handover reports for management and day staff.

Front Office Administration

• Maintain accurate guest records and registration details.
• Process payments, refunds, deposits, and account settlements.
• Ensure cash handling procedures are followed at all times.
• Balance cash floats and reconcile daily receipts.
• Manage switchboard and communication systems during the night shift.
• Assist with reservation administration when required.

Security and Safety

• Conduct regular property walkabouts as required.
• Monitor guest and staff access during overnight hours.
• Report any suspicious activity, incidents, or maintenance concerns.
• Follow emergency procedures and assist during incidents when necessary.
• Ensure compliance with health, safety, and security standards.

Operational Support

• Liaise with housekeeping, maintenance, security, and management teams regarding overnight matters.
• Record and communicate operational issues requiring follow-up.
• Support the Front Office Lead in maintaining efficient front office operations.
• Assist with special projects and operational tasks as required.

Qualifications