Hotel Manager

Recruiter:

Ann Swann Personnel

Job Ref:

JHB001365/JS

Date posted:

Friday, July 29, 2022

Location:

Sandton, South Africa

Salary:

20 000.00

SUMMARY:
An exciting opportunity for a Hotel Manager has become available for a well-established 5-star hotel. You will be required to have a qualification in Hospitality Management as well as a minimum of 5-years working experience in a 5-Star environment.

JOB DESCRIPTION:

Duties and Responsibilities

Ensuring and providing flawless, upscale, professional, and high-class guest service experiences, responding to guests needs and anticipating their unstated ones.
Coordinate with various other departments to ensure personalized, prompt, and flawless service to all guests.
Receiving information from each Department regarding the guest’s stay, including their food and beverage preferences, concierge preferences, room comments etc.
This information will then be updated to the Guest’s Opera Profile. Maintain profiles of repeat guests. Approving a WOW factor gift relevant to a guest’s preference.
Able to understand Guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
Arrange for itineraries and notes to be sent to rooms, as well as any updates during the guests stay. Arrange the collection and delivery of items for guests as required.
Assist guest with confirming travel arrangements and flight time. Act a as a One Point Contact’ and Host for Villa bookings and groups or VIP in-house guest.
Ensure that all equipment within the section is properly maintained and in good working condition at all times i.e. iPads, lift, etc.
Assist in identifying training needs, develop training plans together with HOD and implement training sessions for all associates within the section on a regular basis.
Fulfilling the role of a manager on duty and all the responsibilities that goes with that, from guests to staff to property etc.
Check that all staff are on shift and are on time. If any staff are sick, arrange for a replacement staff member.
To liaise with the Head Housekeeper & Maintenance Manager with regards to any housekeeping or maintenance issues.
Ensure that the guest list is completed correctly and ready for the next day.
Ensure that all information is captured onto Opera and guest correspondence and that all traces and special profile requests are actioned and resolved.
To add insight to individual bookings and to ensure their stay is uniquely personalized whenever possible. To ensure that all charges are correctly entered on the guest’s bill and that this is always up to date.
All final bills must be checked by the MOD before presenting to the guests.
To ensure that incoming and outgoing telephone calls are handled promptly, and that enquiries and messages are dealt with courteously and efficiently.
To ensure that parcels are delivered during breakfast or to rooms without delay.
Thorough written handovers to be completed for each shift, initiating and planning the following day.
Ensure that the front office is always neat and tidy and that it is not used as a meeting place for staff.

Housekeeping & Maintenance

Check guest bedrooms daily and ensure it is cleaned and maintained and ready according to guests’ specifications.
Check Public areas daily and ensure it is cleaned and maintained. Ensure communication between all the front desk and housekeepers.
Continuously looking at sustainability and how we can improve our carbon footprint.
Ensure laundry and dry cleaning is checked before it is returned to guests.

Food & Beverage

Excellent food and wine knowledge.
Ensuring that all F&B areas are correctly prepared and staff, e.g. tables are set correctly, mise-en-place is prepared.
Maintaining a high profile and tactful personal manner with guests and staff during service times. Allocate duties to staff and oversee F&B operations in the Restaurant Manager’s absence.
Ensure restaurants areas are setup according to allocated times.
Assist waiters with duties, if necessary.
Manage staff breaks.
Check that the correct number of tables has been set as per the rooming list.
MOD to be available during service periods to meet and greet guests and assist with service, ensure that correct orders are taken and presented and manage waiting time.
Liaise with the chefs and wait staff with regards to mise en place and ensure that all set-up is done correctly and in time.
Ensure required beverages & wines for functions are prepared.
Manage and assist with the service of an event in the absence of the F&B supervisor/manager.
MOD will be required to introduce service staff and the chef to the tables in the absence of the F&B supervisor/manager.

Requirements

Matric
Diploma in Hospitality Management.
Minimum 5 years working experience in a 5 star environment.
Mature, Sophisticated and Well-travelled.
Excellent guest relations skills and an obsession with service.
Must be able to Multi-Task.
Must be flexible.
Knowledge and interest in Food & Wine.
Must be able to plan and organize effectively.
Excellent interpersonal skills.
Must be able to communicate with international guests.
Fluent in spoken and written English.
Excellent attention to detail.
Excellent time management.
Computer literate, including POS, OPERA, Word, Excel. Micros experience will be advantageous.
Neat and presentable

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Restaurant Manager 5*
Location: Johannesburg
Salary: R25000
Restaurant manager 5*
1 day ago

Contact Centre Manager
Location: Johannesburg
Salary: R600 000K / annum
Exciting opportunity for experienced Contact Centre manager - Sandton - R40K - R50K / month
6 days ago

Sports and Leisure Centre Manager
Location: Garden Route
Salary:
#SHIFTINTOHIGHCAREER by joining a Luxury hotel and Resort that seeks the expertise of a Sports & Leisure Centre manager
8 days ago

Restaurant Manager
Location: Sandton
Salary: Monthly
Restaurant at a large hotel in Sandton is recruiting for a Restaurant manager. The main responsibility of the Restaurant manager is to ensure that the restaurant operates efficiently and profitably while maintaining their reputation and ethos by coordinating a variety of activities.
14 days ago

Group Revenue Manager
Location: Johannesburg
Salary:
15 days ago

Group Revenue Manager
Location: Bryanston
Salary:
A leading luxury lodge and hotel group, headquartered in Bryanston, Johannesburg, is seeking a seasoned Group Revenue manager to lead and optimise the reservations and revenue strategy across its portfolio. This position may be based in either Johannesburg or Cape Town, with a strong focus on managing revenue for The Cape Milner hotel while driving performance across all group properties.We’...
28 days ago

Group Revenue Manager
Location: Bryanston
Salary:
A leading luxury lodge and hotel group, headquartered in Bryanston, Johannesburg, is seeking an experienced and dynamic Group Revenue manager to oversee its reservations and revenue strategies across its portfolio. This pivotal role is based in either Cape Town or Johannesburg, with a core focus on managing the reservations and revenue performance of their hotel, while also driving group-wide onli...
28 days ago

Group Revenue Manager
Location: Bryanston
Salary:
A luxury lodge and hotel group based in Bryanston, Johannesburg, is seeking an experienced Group Revenue manager, to be based in either Cape Town or Johannesburg, to lead the reservations and revenue strategy across its portfolio. The Revenue manager is specifically responsible for managing the reservations and revenue process for The Cape Milner hotel, while also overseeing online revenue perform...
28 days ago

Promotions and Events Manager
Location: Johannesburg
Salary:
56 days ago

International Sales Manager
Location: Randburg
Salary: Monthly
Luxury Lodge & hotel Group with head offices in Randburg is looking for a globally minded International Sales manager with a powerful network in luxury travel trade.We are looking for an exceptional candidate to take charge of a portfolio of key international markets; building long-term relationships, driving revenue and elevating brand presence worldwide. This is an opportunity to manage...
66 days ago

Hotel Manager

Similar jobs you might be interested in:

Create a free job alert for Hotel Manager in Sandton

Jobseekers

Recruiter

General