Hotel IT Technician

SUMMARY:
Position: Hotel IT Technician
4* Hotel – Bantry Bay, Cape Town

POSITION INFO:
We are seeking a skilled Hotel IT Technician to join the Facilities & Operations team, ensuring seamless IT operations across the property. The successful candidate will provide technical support, maintain hotel systems, and assist with network and software projects, enabling all departments to operate efficiently.

Critical Criteria (Requirements)

• National Diploma or equivalent in Information Technology, Computer Science, or related field
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) advantageous
• Minimum 2–3 years’ experience in IT support, preferably in hospitality or commercial environments
• Experience with Opera or other PMS essential
• Proficiency in network administration, system troubleshooting, and user support
• Strong problem-solving, analytical, and communication skills
• Ability to work independently and as part of a team
• South African citizen with a valid ID

Key Competencies

Duties & Responsibilities

• Provide day-to-day technical support to all hotel departments, including Front Office, F&B, and back-office operations
• Troubleshoot hardware, software, and network issues to ensure minimal downtime
• Assist with setup, maintenance, and upgrades of computers, printers, and other IT equipment
• Monitor, maintain, and update network infrastructure, Wi-Fi, and server systems
• Install, configure, and upgrade software applications as required
• Support PMS (Opera or other systems) and troubleshoot integration issues with POS, F&B, and other hotel systems
• Assist with IT-related projects, system upgrades, and new technology implementations
• Coordinate with external vendors for specialized support and maintenance
• Provide guidance and training to hotel staff on IT systems, software, and best practices
• Maintain accurate documentation of IT incidents, solutions, configurations, and create basic user manuals where needed
• Monitor IT security protocols, antivirus, and firewall compliance; report risks or breaches to management
• Uphold the hotel’s values of Teamwork, Respect, Innovation, Accountability, Passion, and Integrity

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to provident fund
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant IT and hospitality experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan