Hotel Front Office Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000306/AW

Date posted:

Thursday, October 22, 2026

Location:

Cape Town, South Africa

SUMMARY:
Hospitality Hire is recruiting an experienced Hotel Front Desk Receptionist for a well-established hotel in Cape Town.
A warm welcome, an efficient check-in and attention to the smallest detail can shape a guest's entire stay. We are looking for a confident hospitality professional who takes pride in delivering excellent guest service while keeping front desk operations organised and accurate.
Previous reception experience within a 4 or 5 star hotel and proficiency in Opera PMS are essential.

POSITION INFO:
MINIMUM REQUIREMENTS

Minimum 1 to 2 years of experience as a Receptionist within a 4 or 5 star hotel.
Proficiency in Opera PMS is essential.
Proficiency in Microsoft Office.
A recognised hospitality qualification is preferred.
Professional presentation and a confident, approachable manner.
Excellent verbal and written communication skills, with fluency in English.
Professional telephone and email etiquette.
Strong organisational, planning and administrative skills.
Good financial acumen, with accurate cash handling and payment processing skills.
Strong attention to detail and accuracy.
Ability to multitask, prioritise and remain calm during busy service periods.
Strong problem-solving and conflict resolution skills.
A friendly, positive and guest-focused attitude.
Flexibility to work shifts, including evenings, weekends and public holidays.

KEY RESPONSIBILITIES

Welcome guests warmly and provide professional, efficient hotel reception service.
Complete guest registrations, check-ins and check-outs accurately.
Respond promptly to guest enquiries, requests and concerns.
Provide helpful information about hotel facilities, services and local attractions.
Manage reservations, room allocations, booking amendments and cancellations.
Capture and maintain accurate guest and reservation information using Opera PMS.
Process guest payments, prepare invoices and assist with billing enquiries.
Follow cash handling procedures and maintain accurate payment records.
Handle telephone calls and email enquiries professionally and efficiently.
Complete end-of-day procedures and Front Office reports accurately.
Maintain an organised, professional and welcoming reception area.
Coordinate with Housekeeping, Maintenance, Food and Beverage and other departments to ensure rooms and guest requests receive timely attention.
Follow Front Office policies, health and safety requirements and company procedures.
Assist with additional Front Office duties according to operational requirements.

THE IDEAL CANDIDATE
You enjoy interacting with people and take ownership of delivering a smooth guest experience. You combine warmth and professionalism with accurate administration, reliable follow-through and the ability to handle challenging situations calmly.

APPLY ONLINE
Submit your updated CV, clearly showing your hotel reception experience and Opera PMS proficiency.
Only candidates who meet the minimum requirements will be contacted.

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