Hotel Front Office Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000254/AW

Date posted:

Saturday, October 17, 2026

Location:

Cape Town, South Africa

SUMMARY:
We are recruiting an experienced and guest-focused Hotel Front Desk Receptionist for a well-established hotel in Cape Town.
The successful candidate will provide professional and efficient front desk service, manage guest arrivals and departures, and ensure a welcoming guest experience. Previous hotel reception experience and strong OPERA PMS experience are essential.

POSITION INFO:

Minimum Requirements

Recognised Hospitality qualification preferred
- Minimum 1 to 2 years' experience as a Receptionist within a 4 or 5-star hotel environment
- Proficiency in Opera PMS is essential
- Proficiency in Microsoft Office
- Well presented with a professional and confident manner
- Excellent verbal and written communication skills
- Professional telephone and email etiquette
- Strong organisational and planning skills
- Good financial acumen and cash handling ability
- Ability to multitask and remain calm in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Friendly, positive and guest-focused attitude
- Exceptional attention to detail and accuracy
- Fluent in English
- Flexible to work shifts, weekends, evenings and public holidays as operationally required

What You'll Be Doing
Guest Services

Deliver a warm and professional welcome to every guest
- Complete guest registrations, check-ins and check-outs efficiently
- Respond promptly and professionally to guest enquiries, requests and concerns
- Provide information regarding hotel facilities, services and local attractions

Front Office Operations

Manage reservations, room allocations, amendments and cancellations
- Ensure all Front Office policies and procedures are consistently followed
- Complete end-of-day procedures and Front Office reporting accurately
- Maintain an organised, professional and welcoming reception area

Payments and Administration

Process guest payments and maintain accurate cash handling procedures
- Prepare guest invoices and assist with billing enquiries
- Respond to telephone calls and email enquiries professionally and efficiently
- Capture and maintain accurate guest information using Opera PMS

Teamwork and Operational Support

Liaise effectively with Housekeeping, Maintenance, Food & Beverage and other departments to ensure exceptional guest experiences
- Follow all health, safety and company procedures
- Assist with additional Front Office duties as operationally required

What We're Looking For
We're looking for friendly, professional individuals who enjoy interacting with people and take pride in delivering outstanding guest service. You'll be confident, organised, detail-oriented and able to remain calm under pressure while creating memorable guest experiences in a busy hotel environment.

To Apply
If you meet the above requirements and are ready to build your hospitality career with a leading hotel, we invite you to submit your application today.

Only candidates who meet the minimum requirements will be contacted.

Similar jobs you might be interested in:

Hotel Front Office Receptionist
Location: Cape Town
Salary:
We are recruiting an experienced and guest-focused hotel front Desk receptionist for a well-established hotel in Cape Town.The successful candidate will provide professional and efficient front desk service, manage guest arrivals and departures, and ensure a welcoming guest experience. Previous hotel reception experience and strong OPERA PMS experience are essential.
2 days ago

Hotel Front Desk Coordinator (Belville)
Location: Cape Town
Salary: R21137
hotel front Desk Co-ordinatorLocation: Belville, Cape Town
7 days ago

Hotel Receptionist
Location: Cape Town
Salary:
Every great hotel stay begins with a warm welcome and a confident smile.At The President hotel, our front desk is where first impressions are made and guest relationships begin. As we continue our journey toward luxury, weâre looking for an experienced hotel receptionist to deliver exceptional service and keep our busy front office running smoothly.If youâre confident using OPERA PMS, enjoy wo...
2 days ago

Head Receptionist
Location: Somerset West
Salary: Monthly
Luxury Estate, hotel & Spa based close to Somerset West is looking for an experienced, professional and service-driven Head receptionist to join their front office team. This is a key guest-facing leadership position for an individual who understands the standards expected within a luxury 5* environment and takes pride in delivering warm, personalised and seamless guest experiences. ...
9 days ago

Hotel Receptionist
Location: Cape Town
Salary: 10000.00 Monthly
Hospitality Hire is recruiting an experienced hotel receptionist for an established 4-star hotel in Cape Town, Western Cape. This opportunity is ideal for an experienced hospitality professional with a strong background in hotel reception and front office operations. The successful candidate will join a busy, guest-focused hotel environment where professional service, attention to detail and effic...
2 days ago

Front Office Manager
Location: Cape Town
Salary:
A seamless guest experience starts with a front office Manager who inspires the team, connects with guests and brings every detail together.At The President hotel, we’re looking for a hands-on, guest-focused front office Manager to lead our front office operation. Reporting to the Director of front office, you’ll maintain exceptional service standards, develop the team and maximise rev...
3 days ago

Hotel Duty Manager
Location: Cape Town
Salary: Monthly
Large hotel in Cape Town is looking for a polished & guest-focused hotel Duty Manager to uphold exceptional service standards and create memorable guest experiences.Reporting to the Deputy General Manager, the successful candidate will oversee the guest experience, support daily operations and resolve service challenges professionally in a fast-paced, high-end hotel environment.
3 days ago

Receptionist
Location: Sea Point
Salary: Monthly
Boutique hotel in Sea Point, Cape Town is looking for a front office receptionist (fixed term contract).The successful candidate will assist with guest arrivals and departures, handle enquiries and provide efficient reception support while ensuring a positive guest experience.
4 days ago

Comms Centre Agent (Reservations)
Location: Cape Town
Salary:
Every memorable stay starts with a reservation handled with care, accuracy and exceptional service.At The President hotel, weâre looking for an experienced Comms Agent (Reservations) to help create a seamless guest journey from the first enquiry. As we continue our journey toward luxury, youâll play an important role in ensuring accurate bookings and professional guest service within our busy ...
6 days ago

Guest Experience Host
Location: Cape Town
Salary:
Every exceptional stay begins with a warm welcome and a host who truly cares.At The President hotel, every guest interaction is an opportunity to exceed expectations. As we continue our journey toward luxury, weâre looking for a warm, engaging Guest Experience Host with at least 2 yearsâ guest relations or front-of-house experience within a 4-star or 5-star hotel.If you connect naturally with ...
2 days ago

Hotel Front Office Receptionist

Similar jobs you might be interested in:

Jobseekers

Recruiter

General