Hostess

SUMMARY:
Restaurant at a high-end Wine Estate close to Stellenbosch is looking for a Hostess to join their team and be the first point of contact for guests and ensure to provide excellent customer service and a pleasant dining experience.

POSITION INFO:
Duties:
 
Welcome guests to the venue
Handling the reservations book
Escort guests to assigned dining or bar areas
Provide menus and announce waiter / waitress name
Create a floor plan for both lunch and dinner
Check with senior chef on duty if there are any changes to the lunch / dinner menus
Change the menus form dinner to lunch and vice versa (depending on shift)
Create a list of available tables for lunch
Create a handover sheet for the next shift / go through handover sheet of previous shift
Greet guests upon their departure
Maintain hostess desk clean and tidy
Answer incoming calls and address guests’ queries
To be well informed on the estate and local info
Communicate to managers and waiters regarding VIP visits as soon as they are seated
Be familiar with the reservation policies, such as booking times, etc.
 
Requirements:
 
Grade 12
Hospitality certificate will be a plus
Preferably 1- 2 years previous hostess experience
Understanding of restaurant etiquette
Experience in managing reservations
Able to work in a team
Demonstrable customer-service skills
Excellent communication skills (via phone and in-person)
Strong organizational skills with the ability to monitor the entire dining and bar area
Availability to work within opening hours (e.g. evenings, public holidays, weekends)
Good physical condition to walk and stand during an entire shift
Comfortable in dealing with very distinguished clientele
Able to handle a high-pressure environment
Must be well-presented and enthusiastic personality
Flexibility and Accountability